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Guest Services Supervisor

Job Overview

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Employment Type

Full-time
Seasonal
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Compensation

Hourly
Range $17.00 - $24.25
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Work Schedule

Day Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Unlimited referral bonuses
401(k) with Company Match
Subsidized employee housing
Three free meals per day
employee engagement activities
Discounts on hotel rooms dining and travel
opportunities for growth

Job Description

Brush Creek Ranch is a premier luxury ranch resort nestled in the breathtaking landscapes of Wyoming. Known for its unique combination of upscale lodging and adventurous outdoor experiences, Brush Creek Ranch offers guests an exceptional retreat that blends natural beauty with top-tier hospitality. This resort is not just a destination; it is an immersive experience that features a wide range of activities, from horseback riding and fishing to mountain biking and gourmet dining. The ranch prides itself on delivering personalized and memorable experiences while maintaining a strong commitment to guest satisfaction and service excellence. The environment at Brush Creek Ranch... Show More

Job Requirements

  • A minimum of 5 years of licensed driving experience
  • Strong leadership skills with a guest-focused mindset
  • Excellent communication and interpersonal skills
  • Ability to mentor staff and create meaningful guest experiences
  • Experience or strong interest in outdoor recreation
  • Proven reliability and adaptability
  • Ability to thrive in a collaborative team-oriented environment
  • Availability to work a seasonal schedule from early May through October
  • First Aid/CPR certification or willingness to obtain
  • Commitment to safety and accountability

Job Qualifications

  • Strong leadership presence with a guest-focused mindset and enthusiasm for the outdoors
  • Excellent communication and interpersonal skills with the ability to mentor staff and create meaningful guest experiences
  • A minimum of 5 years of licensed driving experience with a commitment to safety and accountability
  • Experience or strong interest in outdoor recreation with the ability to train and develop guiding skills in others
  • Proven reliability adaptability and the ability to thrive in a collaborative team-oriented environment
  • Availability to work a seasonal schedule from early May through October
  • First Aid/CPR certification or willingness to obtain upon hire

Job Duties

  • Oversee guest arrivals and departures ensuring seamless airport pickups luggage coordination and comprehensive property orientations
  • Supervise and coordinate guest transportation operations to ensure efficient timely service across ranch activities dining venues and off-site experiences
  • Lead by example to create exceptional first and last impressions coaching team members to deliver warm knowledgeable and personalized service
  • Support and guide Activities Guides and entry-level staff through hands-on training and development across ranch programming
  • Assess the team's readiness and progressively delegate responsibility for leading introductory- and support-level activities
  • Maintain cleanliness organization and presentation standards for all vehicles and guest-facing spaces through routine inspections
  • Coordinate daily operational logistics to support seamless activity setup transitions and guest assistance
  • Enforce and uphold all safety standards including responsible driving practices and adherence to activity protocols

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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