Guest Services Supervisor

The Guest Services Supervisor role at Great Wolf Lodge is a pivotal leadership position directly involved in the daily operations of the front desk and lodge. Serving as the frontline representative of the Guest Services team, this role is integral in maintaining smooth operational procedures, ensuring high standards of guest satisfaction, and supporting the team to foster peak performance and engagement. The position pays $20.50 per hour and offers flexible scheduling options including full-time, part-time, and other arrangements to accommodate staff needs.

The Guest Services Supervisor is responsible for supervising daily front office activities, ensuring adherence to lodge safety protocols, and achieving satisfactory guest service delivery. This role involves coaching and recognizing team members, handling guest concerns promptly and professionally, and collaborating closely with department leadership to support employee engagement and performance management. The supervisor plays a crucial role in workforce management, including staffing schedules and task prioritization, contributing to an effective team dynamic focused on service excellence.

Beyond operational oversight, the Guest Services Supervisor also participates in recruitment, training, and development of guest service staff. This position demands strong communication skills, proficiency in handling customer issues, and the ability to enforce and champion Great Wolf policies. Additionally, the role may extend its support by assisting in managing other departments such as bell services, valet, and night audit to ensure comprehensive operational success.

Great Wolf Lodge offers robust benefits for its employees, including medical, dental, and vision insurance, paid time off, 401K with employer match, and wellness programs to support holistic employee well-being. Team members have access to Great Wolf University, a dedicated platform for ongoing training and career development, and benefit from exclusive employee perks such as discounted vacations and referral incentives.

Joining Great Wolf Lodge means becoming part of a diverse and inclusive team that values individual uniqueness and promotes a positive work culture. This leadership role offers aspiring hospitality professionals a chance to grow their careers in a supportive and vibrant environment while delivering exceptional guest experiences that make a lasting impression. Application procedures are straightforward with prompt interviews for qualified candidates, reflecting the company’s commitment to efficient and respectful hiring practices.Show Less