Guest Services Staff - The Novo (Goldenvoice)

AEG is a global leader in sports and live entertainment, with a legacy spanning over 20 years of delivering unforgettable experiences. The company operates more than 300 venues worldwide, hosts over 160 million guests annually, and promotes more than 10,000 shows and 22,000 events each year. As a pioneer in the entertainment industry, AEG combines innovation, artistry, and community engagement to create moments that inspire and excite fans and audiences globally. Through a diverse portfolio that includes premier sports franchises, marquee music brands, integrated entertainment districts, and a leading ticketing platform, AEG continually sets the standard for excellence in live entertainment.

AEG’s commitment goes beyond just entertaining crowds; it places strong emphasis on fostering diversity and inclusivity within its workforce that reflects the varied backgrounds of the artists, athletes, and fans it serves. The company is dedicated to supporting local communities where it operates, and actively embraces sustainable business practices to minimize its environmental footprint. This holistic approach to business reflects AEG’s values and its mission to make a positive impact on society while providing exceptional live experiences.

The role of Guest Services Staff at AEG is central to delivering exceptional customer service and ensuring a safe, welcoming environment for all venue guests. This position functions as the primary point of contact for guests during events, offering assistance from the moment they arrive until they leave. Responsibilities extend from greeting guests and answering their inquiries to managing venue entry, seating assistance, and addressing any concerns or complaints with professionalism and empathy.

Guest Services Staff play a critical role in monitoring guest conduct to maintain security and safety standards, enforcing venue policies, and ensuring compliance with regulations such as alcohol consumption laws and fire safety protocols. This role requires individuals who are attentive, approachable, and able to manage emergency situations effectively as members of the emergency evacuation team. With physical demands including standing, walking, climbing stairs, and lifting up to 50 pounds, the position requires stamina and a positive attitude.

Compensation for this part-time role ranges between $17.00 and $21.00 per hour, with eligibility for benefits under the Affordable Care Act if qualifications are met. While no bonus is available currently, the position offers opportunities for development and engagement within a premier global entertainment company. Those seeking to elevate their career in the dynamic environment of live sports and music events will find this role rewarding and impactful. AEG is an equal opportunity employer committed to hiring the most qualified applicants without discrimination.

If you are passionate about delivering outstanding guest experiences, enjoy working in vibrant event settings, and thrive in a team-oriented atmosphere, AEG invites you to join their team and contribute to creating memorable moments that give the world reason to cheer.