Job Overview
Compensation
Hourly
Range $17.50 - $21.25
Benefits
Part-time benefits (ACA qualification)
Job Description
AEG (Anschutz Entertainment Group) is a global leader in sports and live entertainment with over 20 years of expertise in transforming experiences for millions of guests annually. Operating more than 300 venues worldwide, AEG hosts over 22,000 events and 10,000 shows each year, spanning sports, music, cultural happenings, and integrated entertainment districts. With a broad portfolio that includes marquee music brands, premier sports franchises, and a top ticketing platform, AEG is dedicated to delivering memorable moments that resonate with fans and communities internationally. The company embraces innovation, artistry, and community engagement, striving to create inclusive and sustainable environments that reflect the diversity of the audiences they serve.
As a Guest Services Staff member at AEG, you play a vital role as the face of the venue, ensuring that every guest receives outstanding customer service and has a safe and enjoyable experience. This part-time role with a pay rate of $16.90 per hour involves direct interaction with guests to provide assistance, answer questions, and guide visitors within the venue. You will be responsible for enforcing venue policies, operating coat check services, scanning tickets, monitoring guest conduct, and supporting guests with accessibility needs. The position requires working flexible schedules including nights, weekends, and holidays in accordance with event programming. Beyond frontline service, you will be a key player in emergency response efforts and in maintaining compliance with safety protocols and local regulations. This position provides an opportunity to be part of a dynamic team in a fast-paced entertainment environment driven by a passion for creating positive experiences. Previous experience or interest in live events and the music industry is valued but not mandatory. To succeed in this role, you must demonstrate professionalism, patience, and a positive attitude while engaging with diverse crowds at high-energy, large-scale entertainment events.
AEG offers an inclusive, equal opportunity workplace with a commitment to diversity and nondiscrimination. The organization prioritizes employee development, sustainability, and community support as pillars of its operational philosophy. As part-time staff, you may be eligible for benefits under ACA qualifications, and AEG promotes a safe, respectful, and welcoming environment for all employees and guests. This role is ideal for those who thrive in a vibrant, event-focused setting and want to contribute to giving the world reasons to cheer through excellent guest service and effective venue operations.
As a Guest Services Staff member at AEG, you play a vital role as the face of the venue, ensuring that every guest receives outstanding customer service and has a safe and enjoyable experience. This part-time role with a pay rate of $16.90 per hour involves direct interaction with guests to provide assistance, answer questions, and guide visitors within the venue. You will be responsible for enforcing venue policies, operating coat check services, scanning tickets, monitoring guest conduct, and supporting guests with accessibility needs. The position requires working flexible schedules including nights, weekends, and holidays in accordance with event programming. Beyond frontline service, you will be a key player in emergency response efforts and in maintaining compliance with safety protocols and local regulations. This position provides an opportunity to be part of a dynamic team in a fast-paced entertainment environment driven by a passion for creating positive experiences. Previous experience or interest in live events and the music industry is valued but not mandatory. To succeed in this role, you must demonstrate professionalism, patience, and a positive attitude while engaging with diverse crowds at high-energy, large-scale entertainment events.
AEG offers an inclusive, equal opportunity workplace with a commitment to diversity and nondiscrimination. The organization prioritizes employee development, sustainability, and community support as pillars of its operational philosophy. As part-time staff, you may be eligible for benefits under ACA qualifications, and AEG promotes a safe, respectful, and welcoming environment for all employees and guests. This role is ideal for those who thrive in a vibrant, event-focused setting and want to contribute to giving the world reasons to cheer through excellent guest service and effective venue operations.
Job Requirements
- High School Diploma or its equivalency
- 0-2 years of related work experience
- ability to work in varying conditions
- ability to lift 50 lbs. without assistance
- positive attitude with superior customer service skills
- availability to work nights, weekends, and holidays as needed according to venue schedule
- ability to stand, walk, and climb stairs for long periods of time
Job Qualifications
- High School Diploma or its equivalency
- 0-2 years of related work experience
- previous experience working in events and knowledge of the music industry preferred
- ability to work in varying conditions
- ability to lift 50 lbs. without assistance
- positive attitude with superior customer service skills
- availability to work nights, weekends, and holidays as needed
- ability to stand, walk, and climb stairs for long periods of time
Job Duties
- Answer guest questions
- direct guests to important areas of the venue including restrooms, ATM, coat checks, VIP areas, and concert area
- operate the various coat check rooms within established guidelines and procedures
- scan tickets for entry, administer applicable wristbands for event entrance such as 21+, VIP Access, Private Event Access
- greet guests and resolve guest complaints, escalating concerns as necessary
- monitor guest conduct to ensure a safe and secure environment, monitor alcohol consumption for under-age drinking and responsible use
- seat guests and assist ADA patrons
- enforce all policies and procedures of the venue
- complete required trainings and participate in employee meetings
- act as a member of the emergency evacuation team, communicate with and direct guests during a facility emergency
- monitor venue during guest arrival and exit to comply with fire department safety regulations
- perform other duties as assigned by management and supervisors
Job Criteria
Experience
No experience required
Job Location
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