Guest Services Representative - State Farm Stadium

Glendale, AZ, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Career development opportunities

flexible schedule

Job Description

Legends Global stands as the premier partner to some of the world’s greatest live events, venues, and brands. With an expansive network of over 450 venues worldwide, Legends Global orchestrates more than 20,000 events annually, entertaining over 165 million guests globally. This unparalleled reach is powered by their expertise across various facets of the live events industry, including feasibility and consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content and booking. The company operates with a white-label approach that keeps its partners front and center, offering fully integrated premium services tailored to meet diverse needs. The culture at Legends Global embodies respect, ambitious thinking, collaboration, and bold action. The company is committed to inclusivity, encouraging authenticity, making an impact, and fostering career growth for its employees. This commitment makes Legends Global not just a workplace but a thriving community where winning is an everyday achievement earned through unified teamwork.

The position of Guest Services Representative at Legends Global is a fantastic opportunity for individuals passionate about sports, entertainment, and engaging with people. This role is offered on a part-time basis and is housed within the iconic State Farm Stadium in Phoenix, Arizona, a landmark venue known for hosting some of the largest and most exciting events in the Phoenix Valley. The Guest Services Representative plays a vital role in the guest experience, offering exceptional customer service during various sporting events and entertainment activities. The role includes greeting guests, providing directional assistance, handling wheelchair escorts for guests with accessibility needs, and managing information booths. Candidates who are energetic, professional, and comfortable in a lively, often loud, large-scale public events environment will thrive. This role requires excellent communication skills, a natural inclination to care for people, and a strong customer service mindset to ensure every guest feels welcomed and well assisted. The position requires availability for nights, weekends, and some holidays, reflecting the dynamic scheduling demands of live events. Working conditions may involve exposure to noise, heat, and cold, with duties performed both inside and outside the venue. Overall, this role is indispensable in maintaining the welcoming, safe, and enjoyable atmosphere that Legends Global is proud to offer its patrons, making sure each event is a memorable experience for every guest.

Job Requirements

Must be available nights, weekends and some holidays
high school diploma or equivalent preferred
previous guest service experience preferred
ability to stand, walk or sit for long periods
ability to work in noisy, hot, and cold environments
effective communication skills
ability to follow policies and procedures
ability to assist guests with disabilities
professional appearance and demeanor
ability to handle stressful situations calmly

Job Qualifications

Enthusiastic and friendly with professional demeanor
ability to serve and approach all individuals in a friendly and helpful manner
comfortable working in large crowds
ability to remain calm and composed when dealing with emotional guests
ability to learn quickly and multitask in dynamic environment
high energy
maintain resilient and positive attitude in busy environment
detail-oriented
strong work ethic
ability to work independently and stay on task
previous guest service experience preferred

Job Duties

Provide the primary level of guest assistance throughout the venue, mostly in main entrances and Club and Loft levels
have a thorough knowledge of building policies, procedures and event requirements and act as the number one information source
greet each guest with a warm smile and offer assistance
assist with ADA wheelchair escorts throughout events
provide knowledge of stadium layout, seating sections, emergency procedures, box office location, wayfinding, lost and found, handle guest complaints and compliments, provide ADA services and information, distribute venue information and fan guides
perform other duties as assigned