Guest Services Representative - Shoreline Amphitheatre (Seasonal 2026)
Job Overview
Compensation
Hourly
Range $19.70 - $20.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Career development opportunities
inclusive workplace
flexible scheduling
Job Description
Live Nation Entertainment is the global leader in live entertainment, encompassing renowned businesses such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster serves as the premier platform for event ticketing worldwide, selling over 620 million tickets each year and partnering with approximately 10,000 clients globally. Live Nation Concerts stands as the largest provider of live entertainment, promoting more than 50,000 events annually featuring nearly 7,000 artists across over 40 countries. Meanwhile, Live Nation Media & Sponsorship creates strategic music marketing programs that connect over 1,200 sponsors with 145 million fans attending Live Nation events yearly. This dynamic ecosystem makes Live Nation a powerhouse in the live entertainment industry, committed to offering unique and memorable experiences to fans all over the world. For more information, please visit www.livenationentertainment.com.
The role of Guest Services Representative at Live Nation Entertainment is both essential and customer-centric. This position is designed for passionate and motivated individuals who thrive in a fast-paced environment and possess an entrepreneurial spirit. As a Guest Services Representative, you will be the face of Live Nation at the venue, proactively engaging with guests to provide information and assistance to enhance their event experience. Your primary goal will be to promote a positive and enjoyable atmosphere for venue guests by facilitating smooth entry procedures, directing guests, addressing inquiries regarding venue programs such as merchandise purchases or ticket upgrades, and helping with seat location and relocation.
This role requires a blend of excellent communication skills, creative problem-solving abilities, and a genuine enthusiasm for hospitality. In addition to guest interaction, you will support venue operations by directing restroom and concession lines to minimize wait times, resolving complaints, and participating in sustainability initiatives such as waste sorting and recycling education. Your teamwork will be crucial as you assist fellow staff during peak times or breaks, aid in closing the venue post-event by collecting recyclables and storing equipment, and promptly report maintenance or cleaning issues to management.
Guest Services Representatives play a critical role in ensuring that every event attendee enjoys a seamless, comfortable, and memorable experience. This position demands physical stamina, including constant walking, stair climbing, and lifting items over 50 pounds. The hourly pay rate for this position ranges from $19.70 to $20.50, depending on factors such as location, qualifications, and experience. Live Nation offers an inclusive environment that values diversity and equal opportunity, encouraging every team member to contribute fully and grow professionally and personally. Joining Live Nation means becoming part of an innovative and forward-thinking company that leads the live entertainment industry worldwide.
The role of Guest Services Representative at Live Nation Entertainment is both essential and customer-centric. This position is designed for passionate and motivated individuals who thrive in a fast-paced environment and possess an entrepreneurial spirit. As a Guest Services Representative, you will be the face of Live Nation at the venue, proactively engaging with guests to provide information and assistance to enhance their event experience. Your primary goal will be to promote a positive and enjoyable atmosphere for venue guests by facilitating smooth entry procedures, directing guests, addressing inquiries regarding venue programs such as merchandise purchases or ticket upgrades, and helping with seat location and relocation.
This role requires a blend of excellent communication skills, creative problem-solving abilities, and a genuine enthusiasm for hospitality. In addition to guest interaction, you will support venue operations by directing restroom and concession lines to minimize wait times, resolving complaints, and participating in sustainability initiatives such as waste sorting and recycling education. Your teamwork will be crucial as you assist fellow staff during peak times or breaks, aid in closing the venue post-event by collecting recyclables and storing equipment, and promptly report maintenance or cleaning issues to management.
Guest Services Representatives play a critical role in ensuring that every event attendee enjoys a seamless, comfortable, and memorable experience. This position demands physical stamina, including constant walking, stair climbing, and lifting items over 50 pounds. The hourly pay rate for this position ranges from $19.70 to $20.50, depending on factors such as location, qualifications, and experience. Live Nation offers an inclusive environment that values diversity and equal opportunity, encouraging every team member to contribute fully and grow professionally and personally. Joining Live Nation means becoming part of an innovative and forward-thinking company that leads the live entertainment industry worldwide.
Job Requirements
- High school diploma or equivalent
- Minimum 2 years experience in guest service and communications
- Strong verbal and written communication skills
- Ability to solve problems creatively and effectively
- Capacity for teamwork and program execution
- Physical ability to walk, climb stairs, and lift and carry 50 pounds or more
- Willingness to engage in standing and occasional sitting during shifts
Job Qualifications
- High school diploma or equivalent
- At least 2 years in guest service and communications
- Creative thinker and problem solver
- Excellent verbal, written and interpersonal communication skills
- Acute sense of judgment, tact and diplomacy
- A strong sense of teamwork and ability to execute programs
- Ability to perform physical tasks such as walking, climbing stairs, lifting and carrying over 50 pounds
Job Duties
- Communicate venue information about policies and procedures to guests as they prepare to enter the venue
- Look for ways to proactively assist the guest to ensure they have an enjoyable experience
- Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc
- Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet and greets and finding lost items
- Direct restroom and concessions lines, as needed, to shorten guest waiting times
- Assist in resolving guest complaints
- Show care by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating fans about efforts
- Partner with fellow band members at the end of show to close the venue, which may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment
- Report maintenance and cleaning issues to the respective department manager in a timely manner
- Greet guests as they enter and leave the venue
- May also distribute advertising flyers
- Check restrooms frequently to make sure guests' lines are moving and alerting cleaning when necessary
Job Criteria
Experience
No experience required
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
