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Job Overview
Employment Type
Part-time
Seasonal
Work Schedule
Flexible
Weekend Shifts
Benefits
Employee assistance program
Free membership to the zoo and partner attractions
Free or discounted admission to many Florida attractions
discounts on food and beverage
Discounts on merchandise
Job Description
ZooTampa at Lowry Park is a premier zoological park located in Tampa, Florida, known as one of the most popular zoos in the southeastern United States. Attracting over one million visitors annually, the zoo spans 56 acres of beautifully maintained naturalistic habitats designed to provide a tropical garden environment ideal for a diverse range of wildlife. Accredited by the Association of Zoos and Aquariums (AZA), ZooTampa offers exceptional educational programming, recreational activities, interactive animal encounters, and seasonal events designed to engage and educate visitors of all ages. The zoo is recognized for its commitment to conservation, education, and guest experience,... Show More
Job Requirements
- Conduct activities in alignment with AZA standards and relevant laws
- ability to work in extreme weather and stand or walk extended periods
- ability to use radio, telephone, and computer for communication
- manual dexterity for typing and handling tools
- cognitive auditory and visual acuity to perform duties and safety practices
- willingness to work varied and long shifts including holidays and weekends
- ability to plan and staff special events and unexpected shifts
- ability to work in various physical positions and lift and carry 30 lbs
- ability to navigate paved and uneven pathways
Job Qualifications
- High school diploma or equivalent preferred
- customer service experience preferred
- effective communication skills to develop positive relationships
- ability to complete projects on time
- courteous and tactful interaction with public and staff
- effective time management and good decision-making skills
- ability to follow instructions
- flexibility to multitask and maintain positive attitude
- data entry experience including minimum typing speed of 40 wpm and alphanumeric speed of 8,000 kph
- cash handling experience preferred
- ability to contribute ideas effectively to the department
Job Duties
- Greet and assist guests at the front gate
- sell tickets and upsell annual memberships and premium experiences
- answer guest inquiries in person and over the phone
- perform guest screening at point of entry
- enforce policies and procedures diplomatically
- handle payment transactions accurately using cash register and computer
- perform data entry using the Galaxy database including memberships and third-party tickets
- maintain cleanliness and organization of admission and front plaza areas
- follow daily schedules and safety guidelines
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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