Guest Services Representative - Part time- $15 per hour
Job Overview
Compensation
Hourly
Exact $15.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Gym membership
Professional development opportunities
Job Description
Our client is a reputable hotel known for delivering exceptional hospitality and guest services in a welcoming environment. This hotel prides itself on maintaining a high standard of customer satisfaction through attentive service, cleanliness, and a professional atmosphere. As a key player in the hospitality industry, the hotel offers a variety of guest amenities and strives to create memorable experiences for all visitors. The establishment values integrity, teamwork, and a commitment to excellence, making it an outstanding place for professionals seeking growth in their hospitality careers.
The Front Desk Associate position is a critical role within the hotel's operations team. This role involves welcoming guests, managing check-in and check-out processes, responding promptly to guests' inquiries and concerns, and providing comprehensive information about the hotel and surrounding area. The associate plays a vital role in maintaining a positive first impression and ensuring guest satisfaction throughout their stay. In addition to customer service, the role requires handling guest accounts accurately, employing effective sales techniques to enhance revenue, and supporting operational efficiency by assisting other departments as necessary. Strong communication skills, organizational ability, and professionalism are essential to succeed in this dynamic and fast-paced environment. Moreover, the candidate is expected to uphold safety protocols and contribute to a secure environment for guests and team members. This position offers an opportunity to develop valuable hospitality skills and be part of a collaborative team dedicated to excellence.
The Front Desk Associate position is a critical role within the hotel's operations team. This role involves welcoming guests, managing check-in and check-out processes, responding promptly to guests' inquiries and concerns, and providing comprehensive information about the hotel and surrounding area. The associate plays a vital role in maintaining a positive first impression and ensuring guest satisfaction throughout their stay. In addition to customer service, the role requires handling guest accounts accurately, employing effective sales techniques to enhance revenue, and supporting operational efficiency by assisting other departments as necessary. Strong communication skills, organizational ability, and professionalism are essential to succeed in this dynamic and fast-paced environment. Moreover, the candidate is expected to uphold safety protocols and contribute to a secure environment for guests and team members. This position offers an opportunity to develop valuable hospitality skills and be part of a collaborative team dedicated to excellence.
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality or customer service preferred
- strong interpersonal and communication skills
- strong organizational skills and attention to detail
- ability to handle stressful situations with poise and professionalism
- professional conduct at all times
Job Qualifications
- Strong interpersonal and communication skills
- strong organizational skills and attention to detail
- ability to handle stressful situations with poise and professionalism
- conduct work-related functions in a professional manner
Job Duties
- Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
- registers and processes guests upon arrival and departure
- demonstrates telephone courtesy and professionalism
- attentively listens to guests and anticipates any additional needs or concerns
- maintains clean and professional appearance of public areas and hotel office
- uses appropriate selling techniques to maximize revenue and occupancy
- ensures all guest accounts are complete and accurate
- demonstrates a working knowledge of all services and facilities of the hotel and local area
- complies with the hotel's standard operating procedures and policies
- assists in monitoring and upholding procedures for safety of guests and hotel team members
- processes departmental reports
- assists team members and other departments as needed to contribute to operational efficiency
- delivers amenities and general assistance to guests as requested
- performs additional responsibilities as assigned by leadership
Job Criteria
Experience
No experience required
Job Location
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