Guest Services Representative (Part-time)

Adventure Science Center is a renowned science museum dedicated to inspiring curiosity and learning in the community through interactive exhibits and educational programs. Located in Nashville, Tennessee, the Center is committed to opening every mind to the wonders of science and technology, fostering a better understanding of ourselves and the world around us. As a family-friendly institution, Adventure Science Center offers visitors of all ages unique opportunities to engage hands-on with scientific principles in a dynamic and fun environment. Recognized for its innovative approach to science education, the Center attracts thousands of guests annually, including school groups, families, and individual visitors seeking enriching experiences.\n\nThe Guest Services Representative position at Adventure Science Center is a vital role that serves as the first point of contact for all visitors. This part-time, non-exempt position offers a pay rate of $17.48 per hour and requires a proactive and enthusiastic individual who excels in customer service environments. The representative is responsible for performing front desk functions which include welcoming visitors, selling admission tickets, and maintaining a welcoming and organized lobby area. This person acts as the face of the institution, ensuring every guest receives friendly, accurate, and prompt service. In addition to providing ticketing services, the role involves answering guest inquiries both in person and over the phone, resolving concerns efficiently, and creating a positive and memorable experience for all guests.\n\nTo succeed in this role, the Guest Services Representative must be knowledgeable about the Center's many exhibits and programs, allowing them to share insights that enhance the visitor experience. The position also requires teamwork to keep the lobby clean and presentable, assist with coat check and stroller rentals, and operate exhibits when needed. An important aspect of the role includes maintaining guest safety and providing wayfinding assistance throughout the facility. In cases of emergency, the representative must be prepared to carry out the appropriate protocols and procedures. The role demands physical stamina as it involves standing, walking, bending, and occasionally lifting items up to 20 pounds unassisted. The position offers an excellent opportunity for those passionate about science education and customer interaction in a supportive, engaging environment. Adventure Science Center also provides employees with several benefits, including free onsite parking, a 401(k) plan with employer match, complimentary membership, and discounts to local attractions. This role is ideal for individuals eager to contribute to a vibrant educational community while developing their skills in guest relations and operational support.