Guest Services Representative (Part Time)

The hiring company is a hospitality establishment dedicated to providing exceptional guest experiences in the hotel industry. This company embraces the spirit of its namesake city by prioritizing values such as quality, kindness, inclusivity, and community. Its core values focus on inspiring wonder through innovation and creativity, showing heartfelt hospitality by fostering an inclusive culture, pursuing excellence via attention to detail and a commitment to quality, demonstrating intentionality through empathetic engagement and ownership, and cultivating a strong community by encouraging collaboration and celebration among team members. This emphasis on comprehensive guest care and team culture makes the company a distinguished player in the hotel market, offering an inviting atmosphere where guests feel welcome and cared for throughout their stay.

The role of the Guest Service Agent is pivotal in delivering the company's mission. The Guest Service Agent is responsible for providing attentive, courteous, and efficient service to guests from the moment of check-in until checkout, aiming to maximize room revenue and hotel occupancy. This full-time position requires a dynamic individual who can handle multiple responsibilities including registering guests, assigning rooms, accommodating special requests, and managing guest accounts with precision and confidentiality. The agent uses suggestive selling techniques to promote rooms and hotel services, collaborates effectively with housekeeping to ensure room statuses are accurate and up-to-date, and handles guest requests and complaints with ownership and timely follow-up.

This position demands high proficiency in hotel property management system (PMS) software, ideally Opera PMS, along with excellent telephone etiquette and the ability to maintain a clean and organized front desk work area. The Guest Service Agent also participates in departmental meetings, supports smooth interdepartmental communication by updating pass-ons every shift, and follows safety and emergency procedures diligently. Flexibility in scheduling to meet business needs, including evenings, weekends, and holidays, is essential. The ideal candidate is committed to delivering outstanding customer service, passionate about creating exceptional guest experiences, and able to adapt to a fast-paced, evolving environment. This role offers an opportunity to contribute significantly to the hospitality team’s success by fostering positive guest connections and supporting the overall hotel business objectives.