Guest Services Representative - Part Time

The City of Greeley is a vibrant municipal government dedicated to providing exceptional public services to the residents and visitors of Greeley, Colorado. Known for its commitment to transparency, community engagement, and employee development, the city fosters a work environment that embraces inclusivity and professional growth. As a municipal employer, the City of Greeley supports wage transparency by posting both the full salary ranges for each position and the anticipated hiring ranges, as mandated by Colorado state law. This approach helps prospective employees understand potential earnings based on experience, education, and certifications, ensuring fairness and openness throughout the hiring process.

Within the City of Greeley's Culture, Parks, and Recreation Department, the Recreation Division plays a crucial role in providing quality leisure and recreational opportunities for the community. The division operates multiple facilities, including golf courses, community centers, and sports complexes, promoting healthy lifestyles and social engagement for all age groups.

The Guest Services Representative position in the Recreation Division is an integral frontline role focused on delivering outstanding customer service to patrons of Greeley's recreation facilities. This role demands a friendly, knowledgeable, and highly professional individual who can assist with daily facility operations and help maintain the positive environment that residents and visitors expect. The Guest Services Representative performs a variety of duties, including processing class and activity registrations, selling facility memberships, scheduling facility rentals, managing concessions, and assisting with operational tasks within the recreation venues.

This full-time hourly role offers a salary range of $15.16 to $21.75 per hour, with the anticipated hiring range between $15.16 and $18.46 per hour, depending on qualifications and experience. The position is benefits eligible and forms part of the City of Greeley's comprehensive total rewards program, which includes competitive salary, health benefits, employee development opportunities, and recognition programs designed to support work-life balance and foster a positive workplace.

The ideal candidate for this position is customer-service oriented with strong communication skills and the ability to multitask effectively in a dynamic, fast-paced environment. Candidates should possess a high school diploma or equivalent and have current CPR, First Aid, and AED certifications, or be willing to obtain them within three months of hire. Additional qualifications, such as experience with Microsoft Office, bilingual skills, and prior golf course experience, are highly preferred but not mandatory.

The Guest Services Representative is key to maintaining smooth operations during facility activities and events. Responsibilities include greeting customers, providing prompt answers to inquiries via various communication channels, promoting merchandise and facility services at the pro shop, and assisting with maintaining facility cleanliness and inventory control. The position also requires proficiency with GolfTrac software used for membership sales, tee time bookings, and point-of-sale transactions.

Those who thrive in this role will demonstrate strong organizational skills, adaptability, professional grooming, and a positive attitude. The role involves occasional local travel within the county to meet operational needs. The City of Greeley values its employees' safety and well-being and encourages a solution-oriented, teamwork-driven mindset.

By joining the City of Greeley Recreation Division as a Guest Services Representative, you become part of a dedicated team striving to enhance community wellness through recreational programming and excellent customer experiences. This opportunity is ideal for individuals who enjoy public engagement, are passionate about recreation services, and seek a rewarding position within a well-respected municipal organization.