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Job Overview
Employment Type
Temporary
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Retirement Plan
Employee assistance program
discounted gym membership
Free memberships to Zoo, MOSI, Glazer Children’s Museum, and Florida Aquarium
Free or discounted admission to many Florida attractions
Discounts on food, beverage, and merchandise
Job Description
ZooTampa at Lowry Park is one of the premier zoological parks located in the southeastern United States, drawing over a million visitors annually. This renowned zoo spans 56 acres of lush, tropical garden settings that are carefully designed to resemble naturalistic wildlife habitats. Accredited by the Association of Zoos and Aquariums (AZA), ZooTampa offers a variety of immersive and educational experiences that encourage guests to learn about wildlife conservation in engaging ways. It is known for its family-friendly atmosphere, interactive animal encounters, and seasonal events that appeal to people of all ages. The facility prides itself on providing recreational amenities... Show More
Job Requirements
- Conduct activities in alignment with AZA standards and regulations
- compliance with all relevant laws and safety standards
- ability to work in extreme weather typical to west central Florida including heat, rain, and cold
- ability to stand and walk for extended periods
- proficient use of radio, telephone, and computer for communication
- manual dexterity to type and handle tools and equipment
- sufficient cognitive ability, auditory and visual acuity to perform duties
- ability to work varied and long shifts including weekends, holidays, and special events
- availability for unexpected shifts
- capability to work in multiple physical positions such as sitting, bending, reaching, standing, walking, and lifting up to 30 lbs
- ability to navigate paved and uneven pathways
Job Qualifications
- High school diploma or equivalent preferred
- customer service experience preferred
- effective communication skills
- ability to develop positive relationships with all department members
- ability to complete projects in a reasonable timeframe
- courteous and tactful interaction with employees, peers, superiors, and the public
- effective time management skills
- ability to make sound decisions in fast-paced environments
- ability to follow specific instructions
- flexibility and multitasking abilities in fast-paced settings
- data entry experience with minimum typing speed of 40 wpm and alphanumeric speed of 8,000 kph
- cash handling experience preferred
- ability to communicate ideas and contribute effectively to the department
Job Duties
- Greet and direct guests
- sell admission tickets and upsell annual memberships and premium experiences at ticket windows
- provide exceptional customer service as outlined by department guidelines
- perform guest screening at point of entry
- enforce policies and procedures with guests and employees diplomatically
- handle payment transactions accurately using cash register and computer
- perform complete data entry for guests in the Galaxy database
- provide general guest services including guiding, interpreting, day planning, concierge service, and payment transactions
- maintain cleanliness and organization of admissions box offices and front gate/plaza areas
- follow daily schedule of activities
- ensure safety of guests and staff by following established guidelines
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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