Guest Services Representative (Part-time)

ZooTampa at Lowry Park is one of the premier zoological parks located in the southeastern United States, drawing over a million visitors annually. This renowned zoo spans 56 acres of lush, tropical garden settings that are carefully designed to resemble naturalistic wildlife habitats. Accredited by the Association of Zoos and Aquariums (AZA), ZooTampa offers a variety of immersive and educational experiences that encourage guests to learn about wildlife conservation in engaging ways. It is known for its family-friendly atmosphere, interactive animal encounters, and seasonal events that appeal to people of all ages. The facility prides itself on providing recreational amenities coupled with enlightening educational programs that contribute to public awareness about animal preservation and environmental stewardship. As an employer, ZooTampa fosters a mission-driven work environment focused on wildlife rescue, rehabilitation, and care, aligning with its vision to inspire individuals to participate actively in protecting and preserving wildlife for future generations. This makes ZooTampa not only a must-visit destination for nature lovers but also an innovative institution dedicated to conservation and community engagement.

The Guest Services Representative role is a vital position within the operations department at ZooTampa. This role is designed for individuals who are passionate about providing exceptional customer service while supporting the zoo’s mission. Day-to-day responsibilities include cash handling, data entry, ticket sales, and upselling memberships and special admission packages. In addition, the representative will answer guest inquiries over the phone and at the entrance, maintaining a welcoming and organized front gate area. The position demands professionalism, effective communication, and the ability to multitask in a fast-paced environment while ensuring a positive experience for every visitor. Through attentive service, the Guest Services Representative directly impacts guest satisfaction and supports the zoo’s goal of creating meaningful and memorable wildlife experiences for all attendees. Those who thrive in this position display excellent interpersonal skills, abide by zoo policies, and participate actively in upholding safety and animal welfare standards. As part of this dynamic team, representatives contribute to the overall success and reputation of ZooTampa while enjoying a work environment filled with opportunities for growth and community involvement.