Guest Services Representative (Part-Time)

The Dallas Symphony Orchestra (DSO) is a premier performing arts organization renowned for delivering world-class orchestral music. With a rich history and a steadfast dedication to the arts, the DSO plays an essential role in the cultural fabric of Dallas, Texas. As a pillar of the community, the organization reaches over 243,000 individuals annually through a diverse array of innovative concerts, educational programs, and outreach initiatives. The DSO’s commitment to excellence extends beyond the stage as it continually strives to engage with its audience and nurture a deep appreciation of classical music through accessible and inclusive offerings.\n\nThe Guest Services Representative position is a vital part-time role within the Dallas Symphony Orchestra, serving as an important point of contact between the organization and its patrons. This role is instrumental in ensuring a seamless and exceptional customer experience by handling a variety of ticketing-related duties and patron services. The successful candidate will be responsible for selling single tickets and season subscriptions, processing ticket exchanges and donations, and responding to inquiries over multiple channels including phone, email, and in-person interactions. An essential component of the job is supporting onsite box office operations during concert events to ensure the overall patron experience is smooth and enjoyable.\n\nThis role demands outstanding communication skills, meticulous attention to detail, and a strong dedication to delivering superior customer service. The Guest Services Representative will play a key part in meeting the DSO’s inbound revenue goals by supporting ticket sales and subscription upgrades, while maintaining high service standards such as managing call wait times and providing prompt assistance. The role also involves working with major donors to handle their ticketing needs promptly and professionally. Candidates should demonstrate flexibility to work daytime business hours as well as select evenings, weekends, and occasional holidays, reflecting the event-driven environment of the arts and entertainment industry. This position offers compensation up to $15.00 per hour and emphasizes the importance of fostering an inviting, helpful, and supportive atmosphere for every patron. This opportunity is ideal for individuals passionate about the arts and customer service, seeking to be part of a dynamic team within one of Dallas’s most prestigious cultural institutions.