Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $15.16 - $21.75
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Employee assistance program
Professional development opportunities
Job Description
The City of Greeley is a vibrant and progressive municipality recognized for its dedication to providing outstanding public services to its community. As an Employer of Choice in Colorado, the City operates a comprehensive Recreation Division that manages several recreational facilities designed to promote health, wellness, and community engagement for residents and visitors alike. These facilities are equipped to offer a variety of programs and activities that cater to families, individuals, and groups with diverse interests and needs. The City's Recreation Division is committed to fostering a welcoming and safe environment for everyone who participates in its services. The division emphasizes strong customer service, safety, and inclusivity as foundational principles that guide its daily operations.
We are currently seeking motivated and dedicated Guest Services Representatives to join our team, working specifically at Centennial Pool and Discovery Bay. This role is a vital component in the Recreation Division, responsible for delivering excellent customer service to patrons and assisting with daily facility operations to ensure smooth and efficient facility function. The position offers a dynamic work environment where employees have the opportunity to interact with a broad demographic, gaining valuable experience in public service and recreation management.
Guest Services Representatives at the City of Greeley Recreation Division work hourly with salary ranges anticipated between $15.16 to $18.46 per hour, with a full salary range up to $21.75. This position requires flexibility to work early mornings, weekdays, nights, weekends, evenings, and holidays, reflecting the nature of recreational facility operations.
The role entails greeting and engaging patrons, collecting payments, managing a high volume of telephone calls, and providing accurate information about programs and services. Representatives use specialized recreation management software, such as RecTrac, to handle membership sales, program registration, facility rentals, and point of sale services. Additional responsibilities include assisting with marketing efforts by updating materials, websites, and social media platforms to maintain accurate public information.
Safety and risk management are integral to this position. Employees are expected to hold current certifications in CPR, First Aid, and AED or obtain these certifications within three months of hire. They must be prepared to respond appropriately to emergency situations, following established protocols and contributing to a secure environment for all facility users.
Ideal candidates will bring strong interpersonal, organizational, and customer service skills. They should be capable of effectively communicating with diverse populations and handling high-stress situations with a calm and friendly demeanor. Bilingual skills in Spanish and English are a plus, enhancing the ability to serve a wider community. Additionally, familiarity with Microsoft Office and the ability to learn new technologies are important to support daily administrative tasks.
The work environment involves frequent interaction with the public and colleagues, including occasional work outdoors during the operational months of outdoor pools. Physical requirements such as standing, walking, lifting up to 50 pounds, and working in varying weather conditions are part of the daily routine. The City of Greeley is committed to diversity, equity, and inclusion, offering equal employment opportunities to all applicants regardless of race, gender, age, disability, or any other protected characteristic.
This position provides an excellent opportunity for individuals passionate about community engagement, public service, and recreation. Candidates will join a supportive team focused on delivering exceptional experiences to the residents of Greeley while developing valuable skills in customer service, risk management, and facility operations.
We are currently seeking motivated and dedicated Guest Services Representatives to join our team, working specifically at Centennial Pool and Discovery Bay. This role is a vital component in the Recreation Division, responsible for delivering excellent customer service to patrons and assisting with daily facility operations to ensure smooth and efficient facility function. The position offers a dynamic work environment where employees have the opportunity to interact with a broad demographic, gaining valuable experience in public service and recreation management.
Guest Services Representatives at the City of Greeley Recreation Division work hourly with salary ranges anticipated between $15.16 to $18.46 per hour, with a full salary range up to $21.75. This position requires flexibility to work early mornings, weekdays, nights, weekends, evenings, and holidays, reflecting the nature of recreational facility operations.
The role entails greeting and engaging patrons, collecting payments, managing a high volume of telephone calls, and providing accurate information about programs and services. Representatives use specialized recreation management software, such as RecTrac, to handle membership sales, program registration, facility rentals, and point of sale services. Additional responsibilities include assisting with marketing efforts by updating materials, websites, and social media platforms to maintain accurate public information.
Safety and risk management are integral to this position. Employees are expected to hold current certifications in CPR, First Aid, and AED or obtain these certifications within three months of hire. They must be prepared to respond appropriately to emergency situations, following established protocols and contributing to a secure environment for all facility users.
Ideal candidates will bring strong interpersonal, organizational, and customer service skills. They should be capable of effectively communicating with diverse populations and handling high-stress situations with a calm and friendly demeanor. Bilingual skills in Spanish and English are a plus, enhancing the ability to serve a wider community. Additionally, familiarity with Microsoft Office and the ability to learn new technologies are important to support daily administrative tasks.
The work environment involves frequent interaction with the public and colleagues, including occasional work outdoors during the operational months of outdoor pools. Physical requirements such as standing, walking, lifting up to 50 pounds, and working in varying weather conditions are part of the daily routine. The City of Greeley is committed to diversity, equity, and inclusion, offering equal employment opportunities to all applicants regardless of race, gender, age, disability, or any other protected characteristic.
This position provides an excellent opportunity for individuals passionate about community engagement, public service, and recreation. Candidates will join a supportive team focused on delivering exceptional experiences to the residents of Greeley while developing valuable skills in customer service, risk management, and facility operations.
Job Requirements
- Current certification in CPR, first aid, and AED or ability to obtain within 3 months of hire
- Experience and knowledge of computer operations including Microsoft Office applications preferred
- Spanish/English bilingual skills preferred
- Ability to provide excellent customer service and effective communication
- Strong organizational and interpersonal skills
- Ability to work flexible hours including early mornings, nights, weekends, and holidays
- Physical ability to stand, walk, lift up to 50 pounds, and work in outdoor and adverse weather conditions
Job Qualifications
- Current certification in CPR, First Aid, and AED or ability to obtain within 3 months of hire
- Experience and knowledge of computer operations and use of software packages including Microsoft Office applications preferred
- Spanish/English bilingual skills preferred
- Knowledge of customer service principles and best practices including customer needs assessments, meeting quality service standards, and evaluating customer satisfaction
- Knowledge of incident response and handling methodologies
- Strong customer service skills with ability to actively listen, address customer needs, defuse tense situations, and maintain an open, flexible, and friendly demeanor
- Collaboration skills and ability to work with others from different areas and backgrounds to reach common goals
- Ability to communicate and work effectively with diverse individuals from varying backgrounds, cultures, and ages
- Organizational skills including ability to set and meet goals, manage appointments, create schedules, coordinate meetings, and make decisions
- Ability to work independently with minimal supervision and use reliable professional judgment
- Ability to work under pressure, manage multiple tasks, and adapt to changing priorities while maintaining personal effectiveness
- Strong oral, written, and listening communication skills to clearly convey information
Job Duties
- Collects and handles cash
- Greets all patrons in a timely manner and inquire where and what they are doing in the facility to ensure safety
- Answers and transfers a high volume of telephone calls
- Provides quality customer service through the development of relationships with participants, community members, and various organizations
- Participates in regular team meetings to ensure consistency is maintained throughout recreation facilities
- Learns and uses recreation management software, RecTrac, for entry desk operations including membership sales, program registration, facility rentals, and point of sale services
- Assists with ensuring marketing materials, website, and social media sites are updated with accurate information
- Follows and assists in the enforcement of risk management and emergency response training
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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