Guest Services Representative / Night Audit 3rd Shift - Hotel/Hospitality

WaterWalk Hospitality is a vibrant and rapidly expanding hotel management company that specializes in operating a diverse portfolio of hotels across multiple states. Each hotel under WaterWalk Hospitality is uniquely designed to provide exceptional guest experiences tailored to the specific needs and preferences of its clientele. Among its innovative offerings is the WaterWalk Extended Stay by Wyndham brand, which revolutionizes the traditional extended stay hotel concept by providing not only fully furnished suites (STAY) but also unfurnished suite options (LIVE) suitable for longer-term residents. This dual model caters to a wide range of guests, from business travelers and vacationers seeking the flexibility of extended stay accommodations to those requiring residential accommodations for longer durations. WaterWalk Hospitality prides itself on its commitment to excellence, guest satisfaction, and creating a welcoming environment that supports both short-term guests and long-term residents.

The Guest Service Representative role at WaterWalk Hospitality is a vital position dedicated to delivering exceptional customer service and ensuring guests and residents feel valued from the moment they arrive. This individual will serve as the face of the hotel, responsible for managing daily front desk operations including check-in, check-out, addressing guest inquiries, and coordinating with technology platforms like AppFolio for managing LIVE residents. The position requires a proactive approach to customer service that aligns with WaterWalk's "YES!" culture, emphasizing positivity, enthusiasm, and a solutions-focused mindset. The role also demands weekend availability to meet the dynamic needs of the business. In addition to standard guest service tasks, the representative will assist in enrollment for Wyndham Rewards, support the unique needs of both STAY and LIVE guests, and collaborate with onsite management and other departments to maintain a safe, well-organized, and community-oriented hotel environment. Strong interpersonal skills, attention to detail, effective communication, and the ability to multitask in a fast-paced hospitality setting are essential traits for success in this role. By fostering an inviting atmosphere and efficiently handling administrative responsibilities, the Guest Service Representative contributes directly to the overall guest experience and the operational success of WaterWalk Hospitality properties.