Guest Services Representative I - Wilmington - 11:30a - 8p Mon - Fri
Job Overview
Compensation
Hourly
Range $16.50 - $23.93
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Disability insurance
Vision Insurance
Job Description
ChristianaCare Health System is a renowned healthcare provider committed to delivering exceptional patient care and creating an environment where love and excellence are at the core of every interaction. With a strong emphasis on community health and comprehensive medical services, ChristianaCare serves as a pivotal organization in the Wilmington, Delaware area and beyond. As a respected health system, it operates multiple hospital campuses, including Newark and Wilmington, and continuously strives to innovate healthcare delivery while embracing inclusivity and diversity in its workforce. The organization fosters a culture of compassion, respect, and professionalism, making it a premier employer for individuals passionate about making a difference in patients' lives and the community.
Job Qualifications
- High school diploma or equivalent
- minimum two years of customer service experience
- familiarity with hospital or healthcare environment preferred
- proficiency with Microsoft Office suite and hospital-specific software
- excellent communication and interpersonal skills
- strong organizational abilities
- ability to handle multiple tasks and inquiries efficiently
- commitment to upholding confidentiality and patient privacy
Job Duties
- Serve as ChristianaCare ambassador by providing customer service excellence with a personal touch
- welcome patients and visitors warmly and provide accurate information
- answer inquiries promptly
- provide visitor and shuttle badging for non-employees
- document lost and found property using R2L system
- maintain information desk directories
- direct volunteers and Junior Board members daily assignments
- ensure desk supplies are adequate
- update team members on current issues before shift end
- collaborate with caregivers to provide exceptional experience
- complete special projects as assigned
- perform assigned work safely adhering to safety rules
- perform other related duties as required
Job Criteria
Experience
No experience required
Job Location
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