Guest Services Representative- Gameday/Events

The Green Bay Packers are a professional American football team based in Green Bay, Wisconsin. Established in 1919, the Packers are known for their rich history and dedicated fanbase, often referred to as the "cheeseheads." Lambeau Field, the home stadium, is an iconic sports venue recognized worldwide and serves as a gathering place for fans during game days and special events alike. The Packers operate as a unique community-owned organization, setting them apart from many other NFL franchises. Their commitment to excellence, community service, and fan engagement fosters a legendary game day experience that extends beyond just football games.

This job opportunity is focused on delivering an exceptional guest experience at Lambeau Field. The role primarily involves ensuring that every guest visiting the stadium feels valued and has a memorable visit. This position is integral to maintaining the high standards and traditions associated with the Green Bay Packers brand. The employee will support guest services by offering assistance, enforcing stadium policies, and providing timely communication to supervisors and managers. The role includes working during Family Night events, all ten home games, potential home playoff games, and various other special events held at Lambeau Field throughout the year. The candidate for this position must demonstrate excellent communication skills, a friendly and professional demeanor, and the ability to work well in a team-oriented environment.

Working as a part of the guest services team at Lambeau Field also means being adaptable to a variety of situations, including troubleshooting issues quickly and efficiently. The position requires flexibility as staffing assignments may change depending on the event or game, and the employee may be called upon to assist other departments to maintain smooth operations. The individual should have knowledge of the stadium, including its amenities and offerings on both game days and non-game days. Physical requirements include the ability to stand and walk for extended periods, work outdoors in various weather conditions, and perform tasks that require bending, reaching, and lifting light items. This dynamic role offers an opportunity to work in an exciting sports environment, interact with a diverse group of guests, and contribute directly to the enjoyable atmosphere that the Green Bay Packers and Lambeau Field are known for.