Guest Services Representative - Customer Service

Advocate Health is a leading nonprofit integrated health system in the United States, formed by the strategic combination of Advocate Aurora Health and Atrium Health. Operating under various names such as Advocate Health Care in Illinois, Atrium Health across the Carolinas, Georgia, and Alabama, and Aurora Health Care in Wisconsin, this health system is nationally recognized for its commitment to clinical innovation, superior health outcomes, and exceptional consumer experiences. The system is headquartered in Charlotte, North Carolina, and serves nearly 6 million patients annually through an extensive network of 69 hospitals and over 1,000 care locations. Advocate Health is renowned for its expertise across multiple medical specialties, including cardiology, neurosciences, oncology, pediatrics, rehabilitation, organ transplants, burn treatments, and specialized musculoskeletal programs. The organization is also heavily involved in clinical trials and research studies, with the Wake Forest University School of Medicine acting as the academic backbone of the enterprise. Advocate Health employs a workforce of approximately 155,000 teammates and supports one of the largest graduate medical education programs in the nation, with over 2,000 residents and fellows spread across 200 programs. Committed to equity in healthcare, Advocate Health contributes more than $6 billion annually in community benefits. Being part of Advocate Health means joining a dynamic and mission-driven team dedicated to advancing healthcare excellence and providing compassionate care to all individuals.

This particular role is a full-time position within the 02408 WFBMG University Group Practice in the Orthopedics Department at the Lindsay Street Surgery location. The work schedule is Monday through Friday from 8 AM to 5 PM, totaling 40 hours weekly. This position is benefits eligible and offers an hourly pay range from $18.85 to $28.30, commensurate with qualifications, skills, and experience. The role primarily centers on delivering exceptional hospitality services to patients and guests, ensuring each person is greeted warmly and provided assistance in a professional, friendly, and efficient manner. The individual will foster an atmosphere of compassion and care within the working environment and be responsible for maintaining safety standards in their work area. Key functions include safely loading and unloading vehicles, driving golf carts as needed, and completing all medical center and departmental training requirements promptly. Candidates who are Level I Qualified Spanish Bilingual Staff (QBS) are preferred, enhancing the ability to communicate effectively with a diverse patient population. The role demands excellent interpersonal and communication skills, including professional telephone etiquette and the ability to listen actively and respond helpfully. Physical capabilities such as standing or walking for extended periods and performing tasks that require dexterity and mobility are necessary due to the nature of the hospital environment, which may be noisy and subject to varying weather conditions due to outside activity. This position plays a crucial role in creating a welcoming environment that supports patient satisfaction and promotes a cooperative team culture within a busy orthopedic surgery practice at a prestigious healthcare institution.