Guest Services Representative - Concessions - Seasonal

The City of Greeley Recreation Division is committed to providing exceptional recreational services and facilities to the community, fostering a welcoming and safe environment for all patrons. As a part of this vision, the division operates various recreational facilities that offer a wide range of programs, activities, and services designed to promote health, wellness, and community engagement throughout the city. The Recreation Division emphasizes high-quality customer service, safety, and operational efficiency to ensure that all visitors have a positive and enjoyable experience. The City of Greeley values inclusivity, diversity, and equal opportunity in the workplace, providing accommodations to support applicants with disabilities and fostering a respectful work environment for all employees. The city encourages teamwork, personal development, and community collaboration among its workforce.

The role of Guest Services Representative (Seasonal) within the Recreation Division is vital in maintaining the day-to-day operations of Greeley's recreational facilities. This seasonal position focuses on delivering outstanding customer service to all patrons by assisting with various facility operations, including membership sales, program registrations, facility bookings, answering inquiries, and providing comprehensive tours of the facility. The Guest Services Representative also plays an integral role in preparing concession products in compliance with Health Code regulations and ensuring the sanitation and cleanliness of concessions areas. This position requires adaptability to work flexible hours, including early mornings, evenings, weekends, and holidays, to meet the needs of the community effectively.

The hourly wage for this role ranges from $15.16 to $18.46, reflecting the city's commitment to fair compensation. Candidates must demonstrate current or the ability to obtain CPR, First Aid, and AED certifications within three months of hire to ensure safety standards. The job involves frequent interaction with the public and city employees, requiring excellent interpersonal and communication skills, as well as the capacity to handle a high volume of telephone inquiries with professionalism. The role also involves using recreation management software such as Amilia and document management systems like Connect to Concepts. Knowledge of Microsoft Office applications and basic kitchen skills related to food preparation and equipment usage are desirable. Bilingual (Spanish/English) skills are a plus, enhancing service to a diverse community.

Guest Services Representatives must be capable of multitasking and working under pressure, maintaining personal effectiveness while adapting to changing priorities. Strong organizational skills and the ability to work both independently and as part of a team are essential. Physical demands include standing, walking, and lifting up to 49 pounds, with a work environment that can be noisy and busy. The position does not have supervisory responsibilities but requires a professional and proactive attitude towards daily tasks and special projects. Overall, this role is perfect for individuals seeking to contribute positively to community recreation services while gaining valuable experience in customer service, facility operations, and food handling within a municipal government setting.