Guest Services Representative - Concessions - Part Time

The City of Greeley is a dynamic and growing municipality committed to providing exceptional services to its residents and visitors. Located in Colorado, the City of Greeley offers a vibrant community with diverse recreational opportunities, cultural activities, and municipal services. The City's Recreation Division plays a crucial role in enhancing the quality of life by managing recreational facilities, programs, and activities for people of all ages. The City supports transparency in its hiring process and complies with Colorado state law by providing clear salary ranges for every position to help candidates understand potential earnings and employment terms.

The Guest Services Representative position within the City of Greeley's Recreation Division is an essential role dedicated to delivering excellent customer service to patrons utilizing the City's recreational facilities. This role is hourly with a full salary range of $15.16 to $21.75 and an anticipated hiring range of $15.16 to $18.46 per hour, depending on experience, education, and certifications. This position is benefits eligible, offering a comprehensive benefits package including health and wellness programs, retirement savings plans, and discounted access to City facilities.

As a Guest Services Representative, you will assist with daily facility operations and provide courteous and professional customer service through multiple channels such as in-person interactions, phone, and email. You will greet patrons, offer information about programs and facility use, provide tours, and handle registrations and bookings. In addition, the role includes preparing concessions products in compliance with Health Code regulations and maintaining cleanliness and sanitation in concessions areas. The role requires collaboration with team members to ensure consistency and quality of service across recreation sites.

This position requires a combination of customer service, clerical, and operational skills, with a particular focus on maintaining safety, hygiene, and compliance with Health Code standards. Candidates must have or be able to obtain certification in CPR, First Aid, and AED within three months of hire, along with a valid driver's license. Experience in food handling, restaurant, or concessions is preferred, along with proficiency in computer software like Microsoft Office and basic recreation management systems.

The work environment is fast-paced and involves frequent interaction with the public and City employees, occasional noise, and flexibility to work various shifts, including early mornings, evenings, weekends, and holidays. Physical requirements include the ability to stand, walk, lift up to 49 pounds, and perform manual tasks associated with the role. The position also involves some travel up to 25% of the time.

The City of Greeley is an equal opportunity employer committed to fostering an inclusive, diverse workplace that provides equal employment opportunities regardless of race, color, religion, age, sex, national origin, disability status, veteran status, sexual orientation, gender identity, or any other protected characteristic. The City embraces a barrier-free recruitment process and provides accommodations for applicants with disabilities upon request.

In summary, the Guest Services Representative role offers a valuable opportunity to join a respected municipal organization dedicated to community service and recreation. Successful candidates will benefit from clear career advancement pathways, competitive wages, a welcoming work environment, and a robust benefits package. If you enjoy working in a customer-focused role that combines public interaction, operational duties, and health and safety responsibilities, this position with the City of Greeley may be ideal for you.