Guest Services Representative

InTown Suites is a prominent hospitality company known for its commitment to providing affordable, clean, and comfortable extended stay accommodations to travelers and long-term guests. With multiple properties nationwide, InTown Suites has earned a reputation for delivering exceptional customer service through a dedicated and passionate team of professionals who take pride in their work. The company fosters a work environment where employees truly believe in the mission of the organization, bringing passion and customer focus to every aspect of their business operations. Located at 109 South Gallaher View Road, Knoxville, Tennessee, this property exemplifies the company’s commitment to quality service and guest satisfaction.

The role of Guest Services Representative at the Knoxville property is a vital position within the front office team, designed for an individual who excels in providing courteous, efficient, and professional assistance to guests. This role is essential in managing all front office related functions during the absence of the General Manager, ensuring smooth and seamless operations. The Guest Services Representative is the first point of contact for guests, representing the hotel in a professional manner and handling check-ins and check-outs promptly and efficiently.

This position requires strong interpersonal and organizational skills to manage multiple responsibilities, including taking reservations accurately, addressing guest issues with professionalism, and maintaining communication with management regarding concerns related to guests, employees, or financial matters. Computer proficiency is a must, as is the ability to ensure compliance with safety and security standards. The Guest Services Representative is also responsible for overseeing the cleanliness and upkeep of the property, guiding staff as necessary, and performing bank deposits in the absence of the General Manager.

The ideal candidate will demonstrate flexibility by working long hours as business needs dictate and the ability to manage stressful situations with effective time management skills. This role demands a solid understanding of front office operations, service standards, guest relations, and upselling techniques to enhance guest satisfaction and maximize revenue opportunities. InTown Suites provides an easy-to-follow training program and a supportive team environment throughout the onboarding process, ensuring that new employees are well-prepared to meet the demands of the position and contribute positively to the property’s operational success.

In addition to competitive pay, full-time employees can enjoy an attractive benefits package, including health, dental, vision, life, and disability insurance, a 401k plan with a company match, paid time off (PTO), and no late shifts or Sunday work. Weekly payroll further supports the financial well-being of team members. Working at InTown Suites means joining a company that values clear communication, effective problem solving, and dedication to guest satisfaction with a fun and encouraging atmosphere for all employees.