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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Easy to follow training programs
supportive team
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401K with company match
Paid Time Off
Sundays Off
No late shifts
Weekly Payroll
Job Description
InTown Suites is a prominent hospitality company known for its commitment to providing affordable, clean, and comfortable extended stay accommodations to travelers and long-term guests. With multiple properties nationwide, InTown Suites has earned a reputation for delivering exceptional customer service through a dedicated and passionate team of professionals who take pride in their work. The company fosters a work environment where employees truly believe in the mission of the organization, bringing passion and customer focus to every aspect of their business operations. Located at 109 South Gallaher View Road, Knoxville, Tennessee, this property exemplifies the company’s commitment to quality service... Show More
Job Requirements
- Valid driver’s license
- Current auto insurance
- Functioning automobile
- Ability to read, understand, interpret reports and hotel information
- Proficient in English language communication
- Mathematical skills for revenue calculations and cash balancing
- General computer proficiency
- Knowledge of front office operations and guest service standards
- Ability to perform multiple front office roles
- Strong communication skills
- Flexibility to work long hours
- Capacity to manage stressful situations
- Effective time management skills
- Good judgment and problem-solving abilities
Job Qualifications
- Possess a valid driver’s license
- Current auto insurance and a functioning automobile
- Ability to read, understand, interpret information found in a variety of reports and other internal hotel information
- Read, speak, write and understand the English language to interact with guests, staff, handle administrative duties
- Sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage and count and balance a cash bank
- General computer proficiency
- Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, upselling techniques
- Possess the knowledge and ability to perform a variety of front office and related positions
- Ability to compose and express thoughts concisely
- Ability and flexibility to work long hours on a regular basis and as business conditions demand
- Ability to manage multiple activities often in stressful situations with time constraints
- Ability to use time management skills to effectively get task accomplished
- Ability to make effective judgment on all facets of front office operations and staff, and to effectively solve guest and operational problems
Job Duties
- Ensures reservations are taken correctly and courteously
- Represent hotel in a professional and courteous manner, check guests in and out in a timely and efficient manner
- Must be proficient in computer operating system
- Available at all times to deal with guest issues in a professional manner
- Notify General Manager or equivalent immediately of any guest, employee, or cash concerns
- Provide guidance to property staff as needed
- Ensure compliance of safety and security standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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