Guest Services Representative

The Medical University Hospital Authority (MUHA), located in Charleston, South Carolina, is a renowned institution dedicated to providing exemplary healthcare services. As a leading healthcare provider in the region, MUHA emphasizes patient care, community support, and operational excellence. The organization is committed to fostering a welcoming and supportive environment for patients, families, visitors, and staff alike. MUHA operates a variety of medical services and facilities, focusing on innovative practices and compassionate care. The hospital authority is known for its collaborative teamwork, dedicated professionals, and a strong focus on patient satisfaction and safety. Employees at MUHA enjoy a dynamic and respectful workplace that promotes growth, diversity, and equal opportunity. The institution adheres to all federal and state regulations regarding employment and actively participates in the federal E-Verify program to verify all newly hired employees' identity and authorization to work.

The position of Guest Services Representative at MUHA is a critical role designed to support and enhance the patient and visitor experience within the hospital. Reporting directly to the Manager of Guest Services, the individual in this part-time role will serve as the initial point of contact for patients, family members, visitors, and the clinical team across various units including inpatient and outpatient House Concierge and information services areas. The role requires delivering a high level of courteous and professional customer service, ensuring visitors and patients feel welcomed and assisted during their time at the hospital. Guest Services Representatives are responsible for facilitating hotel accommodations, providing access to chaplaincy and community social services, and serving as a vital liaison connecting patients and their families with the nursing and clinical team to promote seamless communication and care coordination. This position not only demands excellent interpersonal communication skills but also the ability to juggle multiple responsibilities and operate with empathy and efficiency in a busy healthcare environment.

As a part-time employee scheduled to work 40 hours weekly during day shifts, the Guest Services Representative is expected to meet key performance metrics and adhere to all established policies and procedures. This role is critical in enhancing patient comfort, resolving issues creatively and effectively, and providing an overall positive experience for all hospital guests. The position is classified under the Health-19 pay grade and offers an hourly pay structure that reflects the responsibility and dedication required. The Guest Services Representative also participates in ongoing efforts to improve service delivery, contributing proactively to the hospital’s mission of providing outstanding medical and supportive care. Applicants interested in this role should possess at least a high school degree or equivalent work experience and demonstrate a passion for working with energetic and enthusiastic teams in a health services setting. The Medical University Hospital Authority values diversity and inclusiveness, inviting all qualified candidates to embark on a fulfilling career path dedicated to health excellence and community service.