Guest Services Representative

InTown Suites is a well-established hospitality company dedicated to providing comfortable, convenient, and affordable extended stay accommodations for travelers across the United States. Known for its commitment to customer service and guest satisfaction, InTown Suites operates numerous properties that cater to both business and leisure travelers, offering a home-like atmosphere with the amenities and services travelers need. Founded with the goal of delivering quality lodging with a personal touch, the company values professionalism, dedication, and a passion for hospitality, making it a rewarding workplace for individuals who believe in making a positive impact through their work. The High Point, NC location is part of this network, maintaining the same standards of excellence and guest-centric service as the broader company.

The Guest Services Representative role at InTown Suites in High Point, NC, is a critical position that plays a vital part in ensuring guests receive a warm welcome and timely assistance throughout their stay. This position involves handling front office functions with professionalism and efficiency, acting as the primary point of contact for guests, and representing the hotel in a courteous manner. The Guest Services Representative will manage reservations, check guests in and out, and address guest inquiries and concerns, providing solutions promptly to maintain high levels of guest satisfaction. Additionally, this role includes overseeing front office operations in the absence of the General Manager and reporting to the Regional Operations Manager when necessary.

This role requires a blend of customer service skills, operational knowledge, and leadership qualities. The Guest Services Representative must be available to handle guest issues at all times, ensure compliance with safety and security standards, guide property staff as needed, and manage administrative tasks such as bank deposits. The position demands proficiency with computer systems and the ability to multitask effectively in a dynamic environment while maintaining composure under pressure. Flexibility in working hours and the physical ability to perform duties such as standing for long periods and occasional lifting are part of the job requirements.

Offering a supportive onboarding process with structured training, InTown Suites values its employees by providing opportunities for professional growth in the hospitality industry. The company also fosters a positive work environment where teamwork and dedication are rewarded. The position at the High Point location includes benefits such as health, dental, vision, life and disability insurance for full-time employees, a 401k plan with a company match, paid time off, no late shifts or Sunday work, and weekly payroll. These benefits enhance job satisfaction and support employee well-being.

Overall, the Guest Services Representative position at InTown Suites is ideal for individuals who thrive in a customer-oriented setting, possess strong communication and organizational skills, and have a passion for delivering exceptional service. It offers a stable and engaging career opportunity within a respected hospitality company that encourages dedication and professional integrity.