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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k
Paid Time Off
Weekly Payroll
No late shifts
Sundays Off
Job Description
InTown Suites is a well-established hospitality company dedicated to providing comfortable, convenient, and affordable extended stay accommodations for travelers across the United States. Known for its commitment to customer service and guest satisfaction, InTown Suites operates numerous properties that cater to both business and leisure travelers, offering a home-like atmosphere with the amenities and services travelers need. Founded with the goal of delivering quality lodging with a personal touch, the company values professionalism, dedication, and a passion for hospitality, making it a rewarding workplace for individuals who believe in making a positive impact through their work. The High Point, NC... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in a hospitality or customer service role preferred
- valid driver’s license
- current auto insurance
- access to a functioning automobile
- ability to read and interpret internal hotel information
- strong English communication skills
- basic math skills including revenue and cash management
- proficiency with computer systems
- knowledge of front office operations and guest service
- ability to multitask and work under pressure
- flexibility to work extended hours
- physical ability to stand for long periods and perform light lifting
- ability to maintain cleanliness and safety standards
- willingness to travel locally between properties and bank as needed
Job Qualifications
- Valid driver’s license
- current auto insurance
- functioning automobile
- ability to read, understand, and interpret reports and hotel information
- proficiency in English speaking, reading, and writing
- sufficient mathematical skills for revenue calculations and cash balancing
- general computer proficiency
- thorough knowledge of front office operations and service standards
- ability to perform various front office roles
- effective communication skills
- flexibility to work long hours and manage multiple tasks
- sound judgment skills for resolving guest and operational issues
Job Duties
- Ensure reservations are taken correctly and courteously
- represent hotel in a professional and courteous manner
- check guests in and out in a timely and efficient manner
- be proficient in computer operating systems
- be available at all times to deal with guest issues professionally
- notify General Manager or equivalent immediately of any guest, employee, or cash concerns
- provide guidance to property staff as needed
- ensure compliance with safety and security standards
- report to Regional Operations Manager in General Manager’s absence
- responsible for bank deposits in General Manager’s absence
- identify and follow up on life/safety and inspection issues
- notify General Manager or equivalent immediately of any safety or security violations of policy
- leave all desk and office areas clean and neat
- ensure property is always clean and free of trash and debris
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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