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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $15.25 - $18.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Life insurance
Parental leave
Job Description
Cooley LLP is a prominent law firm known for its commitment to providing exceptional legal services and maintaining a supportive and professional work environment. With a widespread presence and a reputation for excellence, Cooley serves a diverse client base that includes leading companies and individuals across various industries. The Seattle office is seeking to enhance its client and visitor experiences by hiring a Guest Services Representative, a pivotal role in maintaining seamless interactions and efficient operations within the office setting. Cooley prides itself on fostering an inclusive culture and promoting equitable employment practices, offering competitive compensation and an outstanding benefits... Show More
Job Requirements
- Available to work overtime as required
- Ability to speak and write English clearly and professionally
- High school diploma or equivalent minimum education
- Basic computer proficiency and willingness to learn firm-specific software
- Ability to maintain confidentiality
- Strong communication skills
- Ability to manage multiple tasks simultaneously
- Punctual and reliable
- Friendly and welcoming attitude
- Ability to work under pressure within deadlines
Job Qualifications
- Proficiency in Microsoft Office suite, iManage, and firm applications after orientation
- Familiarity with international and long-distance calling
- Ability to interact professionally and tactfully with clients and co-workers
- Excellent verbal, written, organizational, computer, and interpersonal skills
- Ability to maintain confidentiality
- Strong critical thinking and problem-solving skills
- Ability to prioritize and multitask under pressure
- Pleasant and professional demeanor with clear speaking voice
- Team player with adaptability and punctuality
- Bachelor’s degree preferred
- Prior customer service, receptionist, or concierge experience preferred
- Previous law firm experience preferred
Job Duties
- Answer telephones clearly and concisely
- Check general voice mailbox daily and forward messages appropriately
- Greet visitors with enthusiasm and record/log attendance
- Escort guests to conference rooms as needed
- Schedule visiting offices and coordinate secretarial support
- Maintain and update reservation details for conference rooms
- Collect visitor information and send access confirmation emails
- Coordinate logistical requirements for office functions including meal and beverage setup
- Assist clients with local restaurant reservations and transportation needs
- Maintain and update office floorplan and office-wide amenities
- Collaborate with management to resolve conference scheduling conflicts
- Maintain a neat, secure reception area and manage security badge logs
- Arrange for facility maintenance and submit work orders
- Assist with purchasing function and supply vendor orders
- Support emergency preparedness plans and safety training
- Process and code vendor invoices
- Serve as content coordinator for local office webpage
- Maintain awareness of office events and circulate daily visitor emails
- Perform additional duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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