Guest Services Representative

Cooley LLP is a prominent law firm known for its commitment to providing exceptional legal services and maintaining a supportive and professional work environment. With a widespread presence and a reputation for excellence, Cooley serves a diverse client base that includes leading companies and individuals across various industries. The Seattle office is seeking to enhance its client and visitor experiences by hiring a Guest Services Representative, a pivotal role in maintaining seamless interactions and efficient operations within the office setting. Cooley prides itself on fostering an inclusive culture and promoting equitable employment practices, offering competitive compensation and an outstanding benefits package to all its employees.

The Guest Services Representative at Cooley’s Seattle office plays a crucial role in delivering exceptional customer service and support to clients, attorneys, business professionals, guests, and employees. This position focuses on building effective working relationships and ensuring that the environment is both welcoming and efficiently managed. The role involves coordinating meeting arrangements including catering and technological support, managing visitor access, and maintaining the reception area's security and orderliness. Alongside front desk responsibilities such as answering phones and greeting visitors warmly, the role also collaborates with various administrative and operational teams to synchronize scheduling and logistical support. This position requires proficiency with software tools like Microsoft Office, iManage, and Zoom, ensuring that all conference room and event logistics are executed flawlessly.

In addition to acting as the first point of contact for visitors, the Guest Services Representative assists with administrative functions such as purchasing supplies, supporting emergency preparedness plans, processing invoices, and maintaining the local office website content. The role demands a friendly yet professional demeanor, excellent organizational skills, and the ability to handle multiple tasks simultaneously under deadline-driven conditions. The successful candidate will demonstrate confidentiality, adaptability, and team-oriented thinking while balancing independent problem-solving duties.

This opportunity is a full-time position offering an hourly pay range of $25.50 to $31.50, equating to an annual salary of $53,040 to $65,520, dependent on location, experience, and skillset. Senior candidates might be considered for a higher salary within this range. Cooley’s benefits package is comprehensive, including medical, dental, vision, flexible spending accounts, life insurance, paid time off, holidays, parental leave, and more. This role is ideal for individuals seeking a dynamic customer-facing position within a renowned legal firm that values professionalism, inclusivity, and employee well-being.