Guest Services Representative

AC Boise is a professional soccer organization dedicated to enriching the sporting culture of Boise, Idaho, by delivering top-tier soccer experiences to the local community. As the citys first professional soccer team in the United Soccer League (USL) League One, AC Boise embodies the spirit of teamwork, community engagement, and athletic excellence. The club prides itself on fostering a vibrant, inclusive, and family-friendly environment during all home matches and events held at the Home Match Venues, located at 5610 N. Glenwood St, Garden City, ID. This establishes AC Boise as a key player not only in sports but also as an influential local entertainment hub, engaging fans and residents alike.

AC Boise is currently inviting applicants for the position of Part-Time Usher / Guest Services Representative, a vital role within the Matchday Guest Services Team. This part-time, event-based position directly supports the day-to-day game operations by ensuring that every spectator enjoys a safe, welcoming, and memorable experience during all home games. Reporting to the Director of Stadium Operations, the usher and guest services representative maintain compliance with USL League One standards and the stadiums policies, reinforcing the clubs commitment to upholding a professional and enjoyable atmosphere. The role demands availability primarily on evenings, weekends, and holidays throughout the soccer season, requiring enthusiastic team members who are dependable and customer-focused.

The responsibilities of the Part-Time Usher / Guest Services Representative extend beyond greeting guests and verifying tickets. Individuals in this role are tasked with assisting fans in finding their seats, providing directions and stadium information, and supporting accessibility needs to ensure inclusivity. They monitor seating areas, aisles, and concourses to maintain safety and comfort, enforce stadium rules and code of conduct, and manage crowd behavior in alignment with league policies. These representatives also handle guest questions and issues courteously and promptly, contributing to an overall positive matchday atmosphere. Additionally, they play a crucial part in emergency preparedness and crowd management under the guidance of matchday leadership, and assist with logistical tasks related to pre-game setup and post-game breakdown.

Joining AC Boise offers a unique opportunity to be part of a historic soccer community and gain valuable behind-the-scenes experience in professional sports. The work environment is fun, energetic, and team-oriented, emphasizing the creation of outstanding matchday experiences for fans and fostering a deep connection between the team and the community. Moreover, this position is a gateway for individuals who want to build skills in customer service, event management, and sports operations within an exciting, dynamic setting.

AC Boise is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive fair consideration regardless of race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital status, veteran status, or any other protected classification. Commitment to providing a professional, respectful, and supportive workplace culture is a hallmark of this team, ensuring that all employees are empowered to succeed and contribute meaningfully to the clubs mission and values.