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Guest Services Representative

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Equal opportunity employer
inclusive workplace
flexible scheduling
Team-oriented environment
Training and Development

Job Description

Dignity Health Arena, Theater and Convention Center is a premier event venue offering a wide range of entertainment, sports, and convention experiences. Known for hosting concerts, sporting events, trade shows, and special gatherings, Dignity Health Arena prides itself on delivering outstanding guest experiences and top-tier event services. The venue is committed to ensuring the safety, comfort, and satisfaction of all guests by maintaining high standards of service and operational excellence. As a vibrant hub in the community, the arena helps create memorable moments for thousands of visitors annually through its diverse programming and exceptional facilities.

The Guest Services Staf... Show More

Job Requirements

  • Must be able to stand for extended periods of time
  • Able to work outdoors if needed
  • Must be proactive in providing assistance
  • Must be able to work in a team environment
  • Must have customer service experience
  • Must have excellent communication skills
  • Must be available to work flexible hours including nights, weekends, and holidays

Job Qualifications

  • Customer service experience
  • Excellent communication skills
  • Ability to work proactively in a team environment
  • Capable of interacting with multiple departments
  • Ability to work flexible hours including nights, weekends, and holidays

Job Duties

  • Check guests' tickets to ensure guests are in the correct seating location
  • Direct guests to their seating location
  • Address guests not sitting in their assigned area
  • Keep aisles, stairs, and concourse clear of safety hazards
  • Provide accurate answers to guest questions or find out the answers
  • Resolve guest complaints and escalate to supervisor as needed
  • Ensure guests follow arena guest code of conduct

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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