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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
Pechanga Resort Casino (PRC) is a prominent luxury resort and casino located in Temecula, California. Known for its vibrant gaming floor, upscale dining options, entertainment venues, and lavish accommodations, PRC offers a captivating destination for guests seeking an exceptional resort experience. The resort prides itself on its commitment to high-quality customer service and maintaining a Four Diamond rating, reflecting its dedication to excellence and guest satisfaction. As the largest casino in California, Pechanga Resort Casino encompasses a wide variety of amenities including a golf course, spa, retail shops, meeting spaces, and multiple dining concepts. The resort operates with a focus... Show More
Job Requirements
- High school diploma or GED
- Minimum two years experience in hotel or casino environment
- Ability to qualify and maintain a Class A gaming license
- Strong interpersonal and communication skills
- Ability to operate hotel and casino management software
- Ability to manage cash transactions accurately
- Ability to work independently and handle stress
- Flexibility to work varied shifts including nights, weekends, and holidays
- Ability to stand for extended periods
- Maintain confidentiality and integrity
Job Qualifications
- High school diploma or GED
- Minimum of two years experience in a hotel or casino environment or equivalent combination
- Ability to read and interpret safety rules, operating instructions, and manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups
- Ability to calculate figures and perform basic algebra
- Ability to solve practical problems with limited standardization
- Must qualify for and maintain a Class A gaming license
- Excellent interpersonal and guest relations skills
- Ability to read, understand, and evaluate casino play
- Ability to work independently using analytical skills
- Maintain confidentiality of player accounts
- Proficient in hotel PMS and casino software like Ballys CMP, Saflok, Hotsos, Sonifi, and Microsoft Office
- Ability to type 25 wpm
- Able to organize and prioritize work
- Communicate effectively verbally and provide clear directions
- Manage stress in a fast-paced, diverse environment
- Self-starter, highly motivated, resourceful
- Maintain positive working relationships
- Able to multi-task and cross-train
- Flexible to work nights, graveyard shifts, weekends, and holidays
- Able to stand 8 to 10 hours at a time
Job Duties
- Provide prompt, efficient, and courteous guest service during check-in, check-out, and throughout guest stay
- Maintain and balance a cash bank, process cash transactions, revenue drops, and due backs
- Issue discretionary comps based on qualified play and comping limits
- Create, update, and reprint club member accounts in the gaming system
- Establish and maintain relationships with guests at all levels
- Perform standard check-in/check-out and billing tasks within the hotel system
- Operate computer systems such as HMS, CMP, HOTSOS efficiently
- Adhere to yield management procedures for blocks, mail, events, and promotions
- Comply with credit card PCI compliance and cash handling policies
- Remain calm during emergencies and heavy hotel activity
- Follow other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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