Guest Services Representative

Mercedes-Benz of Durham is a premier automotive dealership located in Durham, North Carolina. As part of the esteemed Mercedes-Benz brand, the dealership is committed to excellence in customer service and automotive sales. Mercedes-Benz of Durham provides clients with a wide range of luxury vehicles, combining state-of-the-art technology and sophisticated design. The dealership prides itself on a customer-first philosophy, ensuring a welcoming and professional environment for every visitor. As part of the Hendrick Automotive Group, Mercedes-Benz of Durham benefits from a long-standing tradition of quality, integrity, and community involvement. The group's reputation for exceptional service and innovative business practices makes Mercedes-Benz of Durham a leader in the automotive retail industry in the region.

The role of Guest Services Representative at Mercedes-Benz of Durham is integral to maintaining the dealership's high standards of customer engagement. This position ensures a friendly and receptive environment for all guests, providing the administrative backbone of the sales department. The Guest Services Representative is responsible for accurately recording customer traffic, managing various logs and reports, and supporting the overall sales process with critical metrics. This full-time position involves opening and closing procedures, answering and directing phone calls, and producing daily performance reports. The role demands excellent interpersonal skills to communicate effectively with customers, coworkers, and managers, ensuring that every guest feels valued and attended to.

This position does not have direct supervisory responsibilities but requires the individual to uphold company policies and standards, maintain an organized and safe work environment, and actively participate in training sessions. Attention to detail, accuracy in data entry, and a proactive approach to guest services are vital. The Guest Services Representative also contributes to customer satisfaction by walking through the showroom to offer refreshments and maintaining cleanliness in the facility. This role requires a flexible schedule, including evening hours, weekends, and holidays to accommodate the dealership's operating hours. Previous experience in customer service, intermediate computer skills, especially with Microsoft Office and dealership software, and the ability to communicate clearly and professionally are essential qualifications.

Mercedes-Benz of Durham fosters core company values such as servant leadership, teamwork through trust and respect, integrity, commitment to customer enthusiasm, passion for winning, accountability at all levels, and continuous improvement. Candidates are expected to embody these values, contributing to a positive work culture and delivering exceptional experiences to every customer. Hendrick Automotive Group is an Equal Opportunity employer, encouraging minorities, women, veterans, and individuals with disabilities to apply, underscoring its commitment to diversity and inclusion within the workplace.