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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Career Development
Job Description
Mercedes-Benz of Durham is a premier automotive dealership located in Durham, North Carolina. As part of the esteemed Mercedes-Benz brand, the dealership is committed to excellence in customer service and automotive sales. Mercedes-Benz of Durham provides clients with a wide range of luxury vehicles, combining state-of-the-art technology and sophisticated design. The dealership prides itself on a customer-first philosophy, ensuring a welcoming and professional environment for every visitor. As part of the Hendrick Automotive Group, Mercedes-Benz of Durham benefits from a long-standing tradition of quality, integrity, and community involvement. The group's reputation for exceptional service and innovative business practices makes Mercedes-Benz... Show More
Job Requirements
- GED or high school diploma
- previous customer service experience desired
- valid driver’s license
- automobile salesperson license
- intermediate skills in Microsoft Office
- ability to learn dealership management system and web-based applications
- regular and predictable attendance including evenings, weekends, and holidays
- ability to communicate effectively with customers and company personnel
- ability to understand and follow instructions
- ability to read and comprehend instructions and correspondence
- basic math ability to add, subtract, multiply and divide
- ability to apply common sense understanding
- ability to stand, walk and sit frequently
- ability to use hands to finger, handle and feel
- ability to work in showroom and outdoor sales lot environments
- frequent clerical and administrative duties
- ability to maintain a positive and professional demeanor
- ability to maintain confidentiality and adhere to company policies
- willingness to participate in training sessions
- ability to maintain a clean and safe work area
Job Qualifications
- GED
- high school diploma
- associate degree
- bachelor degree
- master degree
- doctorate degree
- knowledge or work experience in accounting, automotive, business, human resources, or information technology
- up to 3 years of work experience preferred
- previous customer service experience
- excellent interpersonal, communication, and organizational skills
- valid driver’s license
- automobile salesperson license
- intermediate skills with Microsoft Office products
- ability to learn dealership management systems and web-based applications
- ability to understand and follow instructions
- ability to communicate effectively with customers and company personnel
- regular and predictable attendance
- ability to read and comprehend instructions, correspondence, and memos
- ability to perform basic math operations
- ability to apply common sense to carry out instructions and deal with standardized situations
Job Duties
- perform opening and closing guest services procedures
- answer incoming phone calls courteously, promptly, and professionally
- direct phone calls to appropriate personnel
- take accurate messages
- direct customers to appropriate person or department
- manage desk logs and various operational logs such as phone up log, loaner agreement log, dealer plate log, and gas card log
- track and filter incoming calls and take messages
- communicate effectively with guest services manager and greeters
- reconcile and update data entry with dealership software
- produce daily reports including daily update and performance metric reports
- walk around the showroom hourly to offer refreshments to guests
- provide a warm, positive and happy environment for guests, their children and teammates
- help maintain a clean and comfortable facility
- provide new hire customer management training when requested
- maintain customer satisfaction index at or above company standards
- maintain an organized, clean and safe work area
- participate in required training
- record all hours worked accurately in timekeeping system
- follow safeguards rules and regulations
- demonstrate company core values
- comply with company policies and procedures
- observe all safety rules and regulations
- perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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