Guest Services Representative

Legends and ASM Global have joined forces to create an unparalleled powerhouse in the sports, entertainment, and live events industries. This collaboration blends Legends' expertise in global partnerships, hospitality, merchandise, and attractions with ASM Global's leadership in venue management and live event production. Together, they oversee an impressive network of over 350 iconic venues, including stadiums, arenas, convention centers, and theaters worldwide. This fusion not only leverages a 360-degree, data-driven approach but also offers comprehensive end-to-end solutions ranging from venue development and event booking to revenue strategy and hospitality, setting new standards in live entertainment experiences.

Legends and ASM Global are deeply committed to fostering an inclusive, innovative work environment where diversity and differing perspectives drive creative solutions. Their values of respect, integrity, and accountability create a workplace culture where every team member is empowered to succeed and contribute meaningfully. This dynamic organization is actively shaping the future of live events by combining operational excellence with a passion for delivering unforgettable experiences.

The role offered within this stellar partnership focuses on delivering exceptional customer service to guests, ensuring their experience is smooth, pleasant, and welcoming. This position is pivotal in managing front desk operations, greeting attendees, handling check-ins and check-outs, and addressing guest inquiries with professionalism and enthusiasm. Candidates will be expected to execute administrative tasks meticulously, coordinate effectively with other departments such as bell service, and facilitate guest requests that enhance their overall stay.

Ideal candidates for this role bring a positive energy and dedication to their work, demonstrating excellent organizational and interpersonal skills. They are the frontline ambassadors of the venue, representing the brand and helping create memorable events through outstanding service. This role requires multitasking abilities, conflict management skills, and a proactive approach to anticipating and resolving guest needs. Those with prior experience in event-driven environments or customer service roles will likely thrive in this fast-paced, high-energy setting.

Compensation for this role is competitive and commensurate with experience, complemented by a comprehensive benefits package. Employees enjoy medical, dental, vision, life and disability insurance, paid vacation, and participation in a 401k plan. Working conditions are on-site with physical demands appropriate to a customer-facing role in a live events environment. The company supports reasonable accommodations for individuals with disabilities to ensure full participation and success in the position.

By joining Legends and ASM Global, employees become part of a transformative team dedicated to making legends happen in the world of sports and live entertainment.