Guest Services Representative

The Orange County Fair & Event Center is a renowned venue that hosts a variety of community events and attractions, including the annual OC Fair. Known for its vibrant atmosphere and commitment to delivering exceptional guest experiences, the OC Fair & Event Center serves thousands of patrons each year ranging from everyday visitors and families to VIP guests and Board Members. As a vital part of the community, the OC Fair & Event Center strives to maintain an engaging and welcoming environment for all attendees, providing entertainment, educational opportunities, and exceptional hospitality services during its seasonal events.

The role of Guest Services Representative at the OC Fair is a seasonal, temporary position offered at a competitive rate of $17.75 per hour. This position is integral to ensuring that guests receive the highest level of customer service throughout the duration of the OC Fair, which lasts 23 days annually. The Guest Services Representative acts as the first point of contact for guests, assisting with inquiries, providing event information, resolving concerns, and assisting with special needs requests to enhance the overall guest experience. This role encompasses diverse responsibilities such as greeting fair patrons, handling customer feedback, serving as a receptionist for phone and visitor inquiries, and acting as a Neighborhood Ambassador to support community relations surrounding the fairgrounds.

The position demands an individual with a positive attitude, excellent communication skills, and the ability to remain calm and helpful under pressure. Since the role involves working both indoors and outdoors across various fair locations and under different weather conditions, candidates must be physically capable of standing, walking, and lifting up to 25 pounds. The work environment is fast-paced and may require working beyond typical business hours to meet the needs of events and programs.

By joining the OC Fair team as a Guest Services Representative, individuals contribute significantly to the fair's success by ensuring that every guest leaves with a positive and memorable experience. This role offers a unique opportunity to engage with the community, provide valued assistance during one of the region’s most anticipated events, and gain experience in customer service in a dynamic and festive setting. Successful candidates will have prior experience in customer service roles, preferably with experience in public or VIP guest interactions, and demonstrate excellent interpersonal skills. Bilingual skills in English and Spanish are highly desired to better serve the diverse community the fair attracts. This role emphasizes teamwork, community engagement, and a commitment to hospitality excellence at one of the most beloved annual events in Orange County.