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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $22.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
Vacation and Holiday Pay
Same-day pay
Employee assistance program
Career growth opportunities
Reduced room rates
Third party perks
401(k)
employee discount
flexible schedule
Flexible spending account
Life insurance
Parental leave
Referral program
Job Description
Hotel Equities is a multi-award-winning hotel development and hospitality management company that is dedicated to providing exceptional guest experiences through innovative service and operational excellence. As a leader in the hospitality industry, Hotel Equities manages a diverse portfolio of hotels across various leading brands, including Marriott, Hilton, IHG, Wyndham, and Hyatt. Among its esteemed properties is the Holiday Inn & Suites Monterey Park, CA, a well-established hotel known for its commitment to quality service, comfort, and convenience in a welcoming environment.
The Guest Services Representative position at Holiday Inn & Suites Monterey Park plays a pivotal role in shaping gues... Show More
The Guest Services Representative position at Holiday Inn & Suites Monterey Park plays a pivotal role in shaping gues... Show More
Job Requirements
- High school diploma or secondary qualification or equivalent
- Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards
- Must be able to speak, read, write and understand the primary workplace language
- Must be able to read and write for communication
- Requires good verbal and written communication skills
- Must possess basic computational ability
- Must possess basic computer skills
- Extensive knowledge of the hotel, services, and local area attractions
- Ability to stand and move for up to 4 hours
- Ability to reach other departments timely
- Ability to lift up to 15 lbs occasionally
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing and visual acuity
- Talking and hearing continuously for communication
- Vision for near vision and depth perception
- Ability to spend extended periods viewing computer screen
- Requires manual dexterity to operate equipment
- Must have finger dexterity
- Being passionate about people and service
- Strong communication skills
- Ability to work a flexible schedule including nights, weekends and holidays
Job Qualifications
- High school diploma or secondary qualification
- Experience in hotel front desk or guest services
- Familiarity with major hotel brand standards including Marriott, Hilton, IHG, Wyndham or Hyatt
- Proficiency in computer systems relevant to hotel operations
- Excellent customer service and interpersonal skills
- Ability to handle cash and credit transactions accurately
- Strong problem-solving and conflict resolution abilities
- Effective verbal and written communication skills
- Knowledge of local geography and attractions
- Ability to work flexible hours including evenings, weekends, and holidays
- Basic math and computational skills
- Ability to operate office equipment and perform manual tasks
- Positive attitude and team-oriented mindset
Job Duties
- Greet and welcome guests upon arrival
- Register guests into the computer verifying reservation, address, and credit information
- Promote preferred guest program and provide recognition and benefits to members
- Accept payment for guests' accounts during registration and checkout
- Maintain a house bank, make deposits, and report receipts daily
- Cash checks and exchange currency for guests
- Issue keys and control entrance of safety deposit boxes
- Post miscellaneous charges as requested
- Promptly respond to and resolve guest complaints
- Answer telephone promptly and courteously
- Take reservations accurately
- Perform check-ins and check-outs efficiently
- Operate or assist with shuttle or transportation service
- Assist guests with luggage upon arrival and departure
- Use guests’ names in interactions
- Provide information about local area, hotel, and services
- Handle messages, wake-up calls, mail, and faxes
- Assist guests with laundry and dry cleaning needs
- Know of incoming VIPs
- Follow company Standard Operating Procedures
- Perform assignments from General Manager
- Maintain positive and professional conduct
- Communicate openly with all departments
- Accept constructive feedback
- Maintain communication through meetings and logbooks
- Help other departments in emergencies
- Adhere to company work rules and policies
- Properly handle and account for keys
- Be knowledgeable about emergency procedures and security
- Seek and react to opportunities to sell rooms
- Have complete knowledge of hotel rooms, function space, and services
- Upsell rooms and promote hotel amenities
- Understand franchise honors program
- Ensure credit is established upon check-in
- Verify reservation details and payment methods
- Obtain approval codes for payments
- Record special billing instructions and notify accounting
- Complete shift closings accurately
- Adhere to cash bank policies
- Stay updated through communication logs
- Report potential sales contacts to sales department
- Protect guests' room numbers
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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