Guest Services Representative

InTown Suites is a reputable hospitality company known for delivering comfortable, affordable extended stay accommodations with a focus on customer satisfaction and exceptional guest services. The company thrives on a passionate work environment where employees truly believe in their roles and bring an unwavering dedication to enhancing the guest experience. Situated at 6210 Corporate Drive, Colorado Springs, Colorado 80919, this location embodies the brand's commitment to quality and guest-centered hospitality. InTown Suites offers a supportive team atmosphere, easy-to-follow training programs, and a culture that promotes personal and professional growth.

The role of Guest Services Representative is pivotal within the front office operations of the hotel. This position involves assisting guests courteously, efficiently, and professionally with all front office related functions. The role requires acting as the face of the hotel, ensuring that every guest interaction is handled with the utmost care and attention to detail. The Guest Services Representative is responsible for managing reservations, check-ins, and check-outs promptly and professionally, and must be proficient with computer operating systems to handle daily administrative tasks. Moreover, they serve as the key point of contact for guests’ concerns, providing effective problem solving and ensuring overall guest satisfaction.

Availability to respond to guest issues at all times in a professional manner is essential, as is the ability to communicate clearly and concisely with guests, staff, and management. When the General Manager is absent, the Guest Services Representative acts as the primary authority on site, reporting directly to the Regional Operations Manager and taking responsibility for bank deposits, safety compliance, and operational oversight. This leadership component of the role requires sound judgment and the ability to manage multiple activities in a fast-paced environment with time constraints.

This full-time role offers a comprehensive benefits package including health, dental, vision, life and disability insurance, 401k with company match, paid time off, and weekly payroll. The position combines a dynamic work environment with opportunities to contribute to an efficient, guest-focused operation, making it an ideal career path for individuals who excel at multitasking, customer service, and team leadership within the hospitality industry. The Guest Services Representative will also assist in maintaining the property’s cleanliness and safety standards, ensuring that all areas are free of trash and debris, thus contributing to an enjoyable guest experience.

Key attributes sought in candidates include excellent communication skills, general computer proficiency, mathematical aptitude to manage revenue and cash handling, and the flexibility to work long hours as required by business conditions. Additionally, the ability to handle stressful situations and make effective decisions regarding front office operations and staff management is vital. Physically, the role requires standing for extended periods, frequent use of hands and fingers for keyboard and phone operation, occasional lifting, and the capacity for close and distance vision necessary for effective operational performance.

InTown Suites fosters a welcoming, team-driven work culture where guest satisfaction and operational excellence go hand in hand. Employees are supported throughout the onboarding process and beyond, enabling them to develop their skills and advance their careers in hospitality. This role provides a unique opportunity to engage with diverse guests, uphold high service standards, and contribute meaningfully to the success of the hotel and its community presence.