Guest Services Representative

Adventure Science Center is a renowned science museum and educational institution dedicated to inspiring curiosity and fostering a deep appreciation of science and technology among visitors of all ages. Located in Nashville, Tennessee, it serves as a vibrant community hub where science comes to life through interactive exhibits and engaging educational programs. The center's mission is to open every mind to the wonders of science and technology, enhancing public understanding of the natural world and ourselves. As a key player in the local cultural and educational landscape, Adventure Science Center provides a space where families, schools, and community groups can explore scientific concepts in a fun, hands-on environment that encourages lifelong learning.

The Guest Services Representative position at the Adventure Science Center is an exciting opportunity for individuals passionate about delivering exceptional customer service in a dynamic and educational setting. This role is classified as non-exempt, part-time employment, with a competitive pay rate of $17.48 per hour. As a vital member of the Guest Services team, the representative is responsible for providing a warm, welcoming experience for all visitors, ensuring they receive outstanding service from the moment they arrive until their departure.

The position involves front desk responsibilities such as selling admission tickets, answering visitor inquiries in person and via phone, and managing the balance of cash transactions at the end of the day. The Guest Services Representative is expected to have thorough knowledge of the center’s exhibits to enhance visitor interactions and ensure an immersive and enjoyable experience. Additionally, this position requires the individual to maintain a clean and organized front desk area and lobby, accommodating school and private groups efficiently and professionally.

This role also includes assisting with operational duties like exhibit operation when necessary and managing coat checks and stroller rentals. A strong focus on guest safety, wayfinding, and emergency procedures is essential, with the representative expected to handle situations calmly and competently. The position requires physical activity such as standing, bending, and occasional lifting, emphasizing a proactive and enthusiastic approach to engaging guests. The Adventure Science Center values candidates who are reliable, flexible, possess strong communication skills, and can work independently or as part of a team. This role is ideal for individuals seeking a part-time opportunity to contribute to an influential educational organization while developing their customer service and interpersonal skills in a stimulating environment.