Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
flexible schedule
part-time hours
Training opportunities
Professional work environment
Opportunity for advancement
Equal opportunity employer
inclusive workplace
Job Description
Legends Global is a renowned leader in the management of privately operated public assembly facilities, with a strong focus on delivering exceptional guest experiences at major venues across the United States. The company specializes in providing expert facility management and event operations, ensuring smooth, safe, and memorable experiences for guests attending sporting events, concerts, and other large-scale gatherings. With a strong commitment to quality and professionalism, Legends Global has established a reputation for its innovative approach to venue management and customer service. Their operating philosophy emphasizes adaptability, customer satisfaction, and community engagement, making them a preferred partner for some of the largest arenas and stadiums in the country.
Legends Global is currently seeking enthusiastic part-time associates to join the Guest Services team at Truist Arena, located in Highland Heights, Kentucky. This position offers a unique opportunity to work in a dynamic, fast-paced environment where no two days are the same. As part of the Guest Services department, associates play a critical role in creating positive experiences for all event attendees. The position is part-time and 'as needed,' reflecting the company's event-based labor model where work hours and schedules fluctuate based on event demands. Candidates should therefore be flexible and willing to work evenings, weekends, and holidays when the arena hosts events.
The primary responsibility of the Guest Services associate is to be the first point of contact for guests entering the Truist Arena. Associates greet patrons warmly and efficiently, helping to maintain flow and ensuring all guests have valid tickets before entering. They provide directions to ticketed seats and various areas of the arena, confirm guest seating aligns with ticket sections, and manage access control by denying entry to unauthorized individuals. Additionally, they ensure their assigned areas are clean and presentable before doors open and maintain clear walkways during events to comply with safety standards.
Guest Services associates also act as vigilant observers of potential safety or guest issues, promptly reporting any concerns to supervisors to maintain a secure environment. Beyond security and operational duties, associates are expected to deliver outstanding customer service by attentively listening to guest questions, concerns, and requests and responding helpfully and professionally. This combination of interpersonal skills, operational awareness, and adaptability is essential to uphold the high standards of safety and guest satisfaction for which Legends Global is known.
Candidates for this role should have a high school diploma or GED as a minimum educational qualification. While prior customer service experience is preferred, it is not mandatory, and specific experience in stadium or arena guest service or security roles is considered an asset. Associates should be capable of standing for extended periods and moving throughout the arena to assist guests and colleagues effectively. Basic knowledge of computer or smartphone technology is also helpful for performing job functions successfully.
Legends Global is committed to equal opportunity employment and actively encourages women, minorities, individuals with disabilities, and protected veterans to apply. They promote a workplace that values diversity and inclusion and respects the contributions of all employees. The company is also recognized as a federal contractor under the VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) regulations, reflecting its commitment to hiring veterans.
This part-time, event-driven role is ideal for individuals seeking flexible work hours, who enjoy interacting with diverse groups of people in a lively venue setting, and who aspire to gain experience in event services and facility management. Working for Legends Global at Truist Arena offers candidates the chance to be part of an integrated team focused on operational excellence and superior guest experiences in a prominent public assembly facility.
Legends Global is currently seeking enthusiastic part-time associates to join the Guest Services team at Truist Arena, located in Highland Heights, Kentucky. This position offers a unique opportunity to work in a dynamic, fast-paced environment where no two days are the same. As part of the Guest Services department, associates play a critical role in creating positive experiences for all event attendees. The position is part-time and 'as needed,' reflecting the company's event-based labor model where work hours and schedules fluctuate based on event demands. Candidates should therefore be flexible and willing to work evenings, weekends, and holidays when the arena hosts events.
The primary responsibility of the Guest Services associate is to be the first point of contact for guests entering the Truist Arena. Associates greet patrons warmly and efficiently, helping to maintain flow and ensuring all guests have valid tickets before entering. They provide directions to ticketed seats and various areas of the arena, confirm guest seating aligns with ticket sections, and manage access control by denying entry to unauthorized individuals. Additionally, they ensure their assigned areas are clean and presentable before doors open and maintain clear walkways during events to comply with safety standards.
Guest Services associates also act as vigilant observers of potential safety or guest issues, promptly reporting any concerns to supervisors to maintain a secure environment. Beyond security and operational duties, associates are expected to deliver outstanding customer service by attentively listening to guest questions, concerns, and requests and responding helpfully and professionally. This combination of interpersonal skills, operational awareness, and adaptability is essential to uphold the high standards of safety and guest satisfaction for which Legends Global is known.
Candidates for this role should have a high school diploma or GED as a minimum educational qualification. While prior customer service experience is preferred, it is not mandatory, and specific experience in stadium or arena guest service or security roles is considered an asset. Associates should be capable of standing for extended periods and moving throughout the arena to assist guests and colleagues effectively. Basic knowledge of computer or smartphone technology is also helpful for performing job functions successfully.
Legends Global is committed to equal opportunity employment and actively encourages women, minorities, individuals with disabilities, and protected veterans to apply. They promote a workplace that values diversity and inclusion and respects the contributions of all employees. The company is also recognized as a federal contractor under the VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) regulations, reflecting its commitment to hiring veterans.
This part-time, event-driven role is ideal for individuals seeking flexible work hours, who enjoy interacting with diverse groups of people in a lively venue setting, and who aspire to gain experience in event services and facility management. Working for Legends Global at Truist Arena offers candidates the chance to be part of an integrated team focused on operational excellence and superior guest experiences in a prominent public assembly facility.
Job Requirements
- High school diploma or G.E.D. required
- Prior customer service experience preferred
- Prior experience in a stadium or arena in a guest service or security role preferred but not required
- Ability to work flexible hours including days, evenings, weekends and/or holidays
- Ability to stand for extended periods during events
- Ability to communicate clearly and professionally with guests
- Ability to maintain excellent organization and multitask in a fast-paced environment
- Basic knowledge of computer or smartphone usage
Job Qualifications
- High school diploma or G.E.D. required
- Prior customer service experience preferred
- Prior experience in a stadium or arena in a guest service or security role preferred but not required
- Ability to deal tactfully, helpfully and professionally with the public
- Dependably work flexible hours including days, evenings, weekends and/or holidays
- Excellent organization and communication skills
- Professional presentation, appearance and work ethic
- Ability to work with limited supervision and as a team member in a fast-paced environment
- Ability to stand for extended periods and navigate arena as needed to assist guests and colleagues
- Basic computer and/or smartphone knowledge
Job Duties
- Greet all patrons to the facility while keeping guests moving at all times
- Ensure all guests have tickets, scan tickets and/or keep a count of arriving guests
- Provide guests with directions to their ticketed seat and other areas of the arena as needed
- Confirm guests are sitting in the section per their ticket
- Deny entrance to guests attempting to enter the facility without proper credentials or ticket
- Check that assigned area is clean and presentable prior to doors opening, keep all walkway and aisles clear during event
- Recognize potential guest and safety issues, report incidents and concerns to supervisor
- Provide the guest with the best possible service - listen to all issues/concerns and requests for assistance
Job Criteria
Experience
No experience required
Job Location
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