Guest Services Representative

The Park District of Oak Park is a community-focused organization dedicated to providing recreational, educational, and social opportunities to the residents of Oak Park. It manages a variety of facilities, including the Ridgeland Common Recreation Complex, the Gymnastics Recreation Center, the Community Recreation Center, and Rehm Pool, aiming to enhance the quality of life for all community members through diverse programming and excellent service. The district focuses on creating inclusive, welcoming environments where patrons of all ages and abilities can engage in activities that promote health, wellness, and community connection. As a part of its commitment to service, the Park District of Oak Park employs dedicated staff who play an integral role in maintaining high standards and ensuring positive experiences for all visitors.

The role of Part-Time Guest Services Representative is a vital position within the Park District, serving as a primary point of contact for patrons across multiple locations. This position is responsible for handling reception and registration duties, providing exceptional customer service, and supporting various administrative and operational functions. The Guest Services Representative facilitates program registrations, processes memberships, manages facility guidance requests, and addresses inquiries and concerns with professionalism and care. This role requires flexibility to work at different sites based on seasonal and scheduling needs, contributing to the smooth operation of all district locations.

This part-time position offers competitive compensation and benefits including paid time off and employee discounts, emphasizing the district's commitment to supporting its team members. The typical schedule varies, with hours spread across mornings, afternoons, evenings, weekends, and holidays to meet the diverse needs of the community. Employees in this role are expected to demonstrate a proactive approach to guest engagement, problem-solving, and technology use, ensuring that all interactions contribute to a positive and efficient service environment.

Key responsibilities include greeting and assisting patrons via multiple communication channels, processing registrations and memberships accurately, troubleshooting technical issues related to registration systems, supporting recreation programming staff, and maintaining up-to-date knowledge of district programs and services. The position also involves working as a cashier in different facility areas and assisting with facility upkeep. Additionally, Guest Services Representatives play an important role in gathering feedback from patrons to improve services and operations continuously.

In this role, employees collaborate closely with supervisors, managers, and other district staff to ensure seamless operations and outstanding guest experiences. The position demands strong interpersonal skills, customer service experience, and an ability to adapt to changing environments and workloads. Certification in CPR, First Aid, and AED is required within the first month of employment, underscoring the district's commitment to safety and preparedness. Overall, the Part-Time Guest Services Representative position at the Park District of Oak Park offers a rewarding opportunity for individuals passionate about community engagement and customer service within a dynamic recreational setting.