Guest Services Representative

Levi's Stadium, located in Santa Clara, California, is a premier sports and entertainment venue renowned for hosting major events, including NFL games, concerts, and community activities. As the home of the San Francisco 49ers, Levi's Stadium combines modern design, technology, and fan-centric amenities to deliver exceptional experiences to hundreds of thousands of guests annually. The stadium is dedicated to ensuring accessibility, safety, and comfort for all attendees, emphasizing a high standard of guest service and innovative solutions to enhance each visit.

The stadium is looking to expand its team with motivated individuals ready to create unforgettable fan experiences. Whether you are seeking a short-term summer opportunity or a full season-long role, Levi's Stadium offers a rewarding environment for those passionate about customer service and event operations. The available position is for a Guest Services Representative (GSR), a role integral to maintaining the venue's reputation for excellent hospitality. GSRs serve in various non-security capacities, including ticket takers, ushers, mobility services representatives, and guest service station attendants. This versatility allows team members to engage in diverse tasks that support both the guests and the operational flow of the stadium.

As a Guest Services Representative, you will be the face of Levi's Stadium, responsible for greeting guests warmly and helping them navigate their experience. This role requires sharp observation skills, strong communication capabilities, and a genuine passion for helping others. You will assist guests by verifying tickets, managing credentials, providing information about the stadium and scheduled events, and ensuring safety through monitoring escalators and elevators. In addition to proactive guest service, GSRs act as the "eyes and ears" of the stadium, utilizing radios, communication devices, and tablets to maintain smooth operations and promptly address any issues or safety concerns.

Mobility services and accessibility support represent key responsibilities within this role, helping guests with limited mobility travel comfortably and efficiently throughout the facility and parking grounds. To prepare the stadium environment, GSRs are tasked with maintaining cleanliness and safety in assigned sections, including cleaning seats, inspecting for hazards, and reporting necessary safety issues. The position also involves managing lost and found inquiries and stepping up to create lasting positive memories for all guests through exceptional service.

Working a Guest Services Representative position at Levi's Stadium means embracing the organization’s core values and service promises. It means engaging with a diverse audience in a fast-paced environment with professionalism and a positive demeanor, even in high-stress or emergency situations. Flexibility is essential, as shifts include evenings, holidays, weekdays, and weekends. The role represents an excellent opportunity for individuals enthusiastic about hospitality, teamwork, and contributing to one of the most exciting entertainment venues in the nation. The pay starts at $21.50 per hour, making it a competitive and attractive employment option for many seeking part-time or seasonal work with the potential for impactful public interaction and teamwork.

Levi's Stadium is committed to equal opportunity employment, maintaining a drug-free workplace, and complying with ADA regulations. The role offers reasonable accommodations to enable employees with disabilities to perform their functions successfully. Employees are expected to maintain reliable attendance, communicate effectively with diverse populations, multitask effectively, and maintain composure and professionalism in all situations, solidifying Levi’s Stadium’s status as a leader in guest service and event management.