Guest Services Representative

Dallas, TX, USA|Onsite

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional Development

Employee assistance program

wellness programs

Job Description

Kirkland & Ellis is a leading global law firm known for its commitment to legal excellence and innovative solutions. With over 7,000 professionals, including more than 4,000 attorneys across 24 offices worldwide, the firm is recognized for tackling some of the most complex legal matters with bold ideas and a collaborative spirit. The firm's culture emphasizes teamwork, ingenuity, and an unwavering dedication to continuous growth, making it a dynamic and inspiring workplace for legal professionals and support staff alike.

At Kirkland & Ellis, the Guest Services Representative plays a critical role as the front-line ambassador of the firm. This position is highly visible and essential in providing exceptional service to clients, guests, and firm personnel. The Representative ensures a welcoming and professional environment by managing a variety of responsibilities including answering and directing calls, coordinating meeting logistics, supporting visiting attorneys, and assisting in smooth office operations. Working closely with the Conference Center team, the Guest Services Representative helps create a seamless and hospitable experience for all visitors while effectively handling multiple priorities with precision and a positive, solutions-oriented mindset.

This role demands excellent communication skills, professional presence, and the ability to multitask in a fast-paced environment. The ideal candidate will have at least two years of experience in customer service or hospitality, with prior experience in reception or corporate administrative roles considered a plus. The position requires proficiency with Microsoft Office and comfort navigating internal booking and information systems. Kirkland & Ellis values employees who demonstrate accountability, independence, and a service-driven approach, making this a rewarding opportunity for those who thrive in dynamic, client-facing roles. The firm is committed to equal employment opportunity and encourages applicants from diverse backgrounds to apply, even if they do not meet every qualification listed, emphasizing the potential for career growth within the organization.

Job Requirements

Associate's or bachelor's degree preferred, or equivalent combination of education and relevant experience
Minimum of 2 years of experience in a fast-paced customer service or hospitality environment required
Prior receptionist or corporate administrative experience preferred
Exceptional telephone etiquette and strong verbal and written communication skills
Ability to interact confidently and professionally at all levels
A proactive, solutions-oriented approach with a genuine commitment to delivering outstanding client and colleague experiences
Ability to manage multiple priorities under time-sensitive conditions with strong attention to detail and accuracy
Consistent professionalism, reliability, and sound judgment in a highly visible role
Proficiency in Microsoft Office applications, including Word and Outlook
Comfort navigating booking platforms and internal databases
Ability to work with minimal supervision while maintaining high standards of quality and responsiveness

Job Qualifications

Associate's or bachelor's degree preferred, or equivalent combination of education and relevant experience
Minimum of 2 years of experience in a fast-paced customer service or hospitality environment
Prior receptionist or corporate administrative experience preferred
Exceptional telephone etiquette and strong verbal and written communication skills
Ability to interact confidently and professionally at all levels
A proactive, solutions-oriented approach with a genuine commitment to delivering outstanding client and colleague experiences
Ability to manage multiple priorities under time-sensitive conditions with strong attention to detail and accuracy
Consistent professionalism, reliability, and sound judgment in a highly visible role
Proficiency in Microsoft Office applications, including Word and Outlook
Comfort navigating booking platforms and internal databases
Ability to work with minimal supervision while maintaining high standards of quality and responsiveness

Job Duties

Serve as the first point of contact for clients, guests, and firm personnel, providing a professional, welcoming, and hospitality-driven experience at all times
Answer and direct incoming calls, acting as the central resource for inquiries and ensuring callers are seamlessly connected to the appropriate departments or individuals
Reserve meeting spaces using conference booking software and coordinate all details, including technology, audiovisual (A/V), catering, supplies, and room setup requirements
Partner with food service staff and the Conference Center team to coordinate meal and beverage service, confirm delivery timing, and ensure accurate billing
Assist visiting attorneys and guests with requests such as temporary access badges, transportation arrangements, messenger services, and light administrative needs (printing, copying, or faxing)
Facilitate building access by registering guests with security and issuing temporary identification credentials as needed
Respond to vendor inquiries and route requests to the appropriate contacts and office locations
Monitor shared mailboxes, respond to correspondence in a timely manner, conduct online research to support internal inquiries, and submit office or building maintenance requests through designated systems
Provide basic over-the-counter items and first aid supplies in appropriate situations, maintaining a safe and supportive office environment
Perform additional clerical and operational tasks as assigned to support daily office functions