Job Overview
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Job Description
Franciscan Health Indianapolis Campus, located at 8111 S Emerson Ave, Indianapolis, Indiana, is a prominent part of Franciscan Health, one of the largest Catholic health care systems in the Midwest. With 11 ministries and various access points throughout Indiana, Franciscan Health is dedicated to providing compassionate, comprehensive care for patients and communities. The organization is rooted in core values such as Respect for Life, Compassionate Concern, and Joyful Service, which permeate every aspect of its work. Their health system is committed to fostering a supportive and inclusive work environment for their employees, who play a critical role in delivering high-quality care and services to patients and their families.
The Guest Services Representative at Franciscan Health Indianapolis Campus is a vital position that provides essential support to staff, patients, and family members. This role involves proactive service, hospitality, and guidance, helping visitors and patients navigate the campus and access necessary resources. The Representative is responsible for conducting rounds through waiting rooms, inpatient rooms, Emergency Department, Outpatient, and Surgery areas to identify needs and respond to complaints. Through these interactions, the Representative helps ensure a positive experience for everyone on the campus. This position also involves monitoring inventory for department equipment and supplies, placing orders as necessary to maintain adequate stock.
Moreover, the Guest Services Representative leads and oversees volunteers, providing training and guidance to maintain high service standards. Customer service is paramount in this role, requiring the Representative to greet visitors, assist with transporting and way-finding, and calmly handle difficult situations with professionalism and courtesy. Acting as a liaison between patients, family members, and hospital departments, the Representative listens to grievances and works collaboratively to resolve concerns regarding quality of service.
This position is part-time with scheduled hours on Monday, Wednesday, and Thursday from 9 am to 1 pm. It requires a commitment to hospitality and personifying the Franciscan values in every encounter. Employees at Franciscan Health can expect a workplace that values equal employment opportunity and respects individual religious and ethical beliefs. While travel is rarely required, the Representative must be adaptable and willing to engage across various hospital settings to fulfill the role effectively. The hospital also offers comprehensive benefits to eligible employees, supporting their overall well-being and work-life balance.
The Guest Services Representative at Franciscan Health Indianapolis Campus is a vital position that provides essential support to staff, patients, and family members. This role involves proactive service, hospitality, and guidance, helping visitors and patients navigate the campus and access necessary resources. The Representative is responsible for conducting rounds through waiting rooms, inpatient rooms, Emergency Department, Outpatient, and Surgery areas to identify needs and respond to complaints. Through these interactions, the Representative helps ensure a positive experience for everyone on the campus. This position also involves monitoring inventory for department equipment and supplies, placing orders as necessary to maintain adequate stock.
Moreover, the Guest Services Representative leads and oversees volunteers, providing training and guidance to maintain high service standards. Customer service is paramount in this role, requiring the Representative to greet visitors, assist with transporting and way-finding, and calmly handle difficult situations with professionalism and courtesy. Acting as a liaison between patients, family members, and hospital departments, the Representative listens to grievances and works collaboratively to resolve concerns regarding quality of service.
This position is part-time with scheduled hours on Monday, Wednesday, and Thursday from 9 am to 1 pm. It requires a commitment to hospitality and personifying the Franciscan values in every encounter. Employees at Franciscan Health can expect a workplace that values equal employment opportunity and respects individual religious and ethical beliefs. While travel is rarely required, the Representative must be adaptable and willing to engage across various hospital settings to fulfill the role effectively. The hospital also offers comprehensive benefits to eligible employees, supporting their overall well-being and work-life balance.
Job Requirements
- High school diploma or GED required
- Previous experience in customer service preferred
- CPR certification preferred
- Ability to communicate effectively and provide excellent customer service
- Capacity to handle difficult situations calmly and courteously
- Ability to oversee and guide volunteers
- Must be able to conduct rounds and engage with patients, visitors, and staff
Job Qualifications
- High school diploma or GED required
- Two years of customer service experience preferred
- Cardiopulmonary Resuscitation (CPR) certification from the American Heart Association preferred
Job Duties
- Provide customer service by greeting and actively helping visitors with transporting and way-finding
- Conduct rounds in waiting rooms, inpatient rooms, Emergency Department, Outpatient and Surgery areas to identify needs and address complaints
- Monitor inventory needs for required department equipment and supplies and place orders to maintain appropriate inventory levels
- Oversee the work of volunteers, providing ongoing guidance and training to ensure quality of service
- Deal calmly and courteously with upset or difficult visitors
- Solicit grievances and complaints from patients and family members on quality of service and act as a liaison between the patient and the department to assist in resolving concerns
Job Criteria
Experience
No experience required
Job Location
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