Job Overview
Benefits
Easy to follow training programs
Supportive team throughout the onboarding process
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401K with company match
Paid Time Off
Weekly Payroll
Job Description
InTown Suites is a leading hospitality service provider specializing in extended stay accommodations. Known for their commitment to affordable and comfortable lodging, InTown Suites has built a reputation for creating welcoming environments where guests feel valued and cared for. The company prides itself on fostering a work culture that is passionate, customer-focused, and supportive, where every employee believes in the mission and contributes to the overall guest experience. Located at 109 South Gallaher View Road, Knoxville, Tennessee, this branch is part of a nationwide network of properties that combine convenience with superior service standards.
The Guest Services Representative role at InTown Suites Knoxville is a pivotal position within the front office team. This role requires an individual who can provide efficient, courteous, and professional service to guests, ensuring their needs are met promptly and with a friendly attitude. The representative acts as a face of the hotel, managing all front office responsibilities, especially when the General Manager is not available. This includes handling guest reservations, overseeing check-ins and check-outs, and maintaining smooth operations of the front desk.
In addition to guest interaction, the position demands operational oversight such as notifying management of any guest or employee concerns and ensuring the property complies with safety and security standards. The representative is also entrusted with handling bank deposits and reporting to the Regional Operations Manager during the General Manager's absence. The role requires multitasking in often stressful and time-sensitive situations, demanding strong problem-solving skills and the ability to make sound judgments.
Candidates must have strong computer proficiency and excellent communication skills in English, alongside a solid understanding of front office operations, guest relations, and upselling techniques. The work environment includes both indoor responsibilities and occasional exposure to external conditions, requiring physical stamina to stand for extended periods and perform tasks involving lifting and movement.
This full-time role not only requires a commitment to customer service excellence but also offers a dynamic workplace with a supportive team and clear training programs. Employees can benefit from health, dental, vision, life, and disability insurance options, 401k with company match, paid time off, and weekly payroll. Overall, this position offers an exciting opportunity for individuals looking to grow in the hospitality industry and contribute meaningfully to guest satisfaction and operational success at InTown Suites Knoxville.
The Guest Services Representative role at InTown Suites Knoxville is a pivotal position within the front office team. This role requires an individual who can provide efficient, courteous, and professional service to guests, ensuring their needs are met promptly and with a friendly attitude. The representative acts as a face of the hotel, managing all front office responsibilities, especially when the General Manager is not available. This includes handling guest reservations, overseeing check-ins and check-outs, and maintaining smooth operations of the front desk.
In addition to guest interaction, the position demands operational oversight such as notifying management of any guest or employee concerns and ensuring the property complies with safety and security standards. The representative is also entrusted with handling bank deposits and reporting to the Regional Operations Manager during the General Manager's absence. The role requires multitasking in often stressful and time-sensitive situations, demanding strong problem-solving skills and the ability to make sound judgments.
Candidates must have strong computer proficiency and excellent communication skills in English, alongside a solid understanding of front office operations, guest relations, and upselling techniques. The work environment includes both indoor responsibilities and occasional exposure to external conditions, requiring physical stamina to stand for extended periods and perform tasks involving lifting and movement.
This full-time role not only requires a commitment to customer service excellence but also offers a dynamic workplace with a supportive team and clear training programs. Employees can benefit from health, dental, vision, life, and disability insurance options, 401k with company match, paid time off, and weekly payroll. Overall, this position offers an exciting opportunity for individuals looking to grow in the hospitality industry and contribute meaningfully to guest satisfaction and operational success at InTown Suites Knoxville.
Job Requirements
- possess a valid driver’s license, current auto insurance and a functioning automobile
- ability to read, understand, interpret information found in a variety of reports and other internal hotel information
- read, speak, write and understand the English language to interact with guests, staff, handle administrative duties, etc
- sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage and count and balance a cash bank, etc
- general computer proficiency
- ability to make effective judgment on all facets of front office operations and staff
- ability to compose and express thoughts concisely
- ability and flexibility to work long hours on a regular basis and as business conditions demand
- ability to manage multiple activities often in stressful situations with time constraints
- ability to use time management skills to effectively get task accomplished
Job Qualifications
- possess thorough knowledge of front office and related department operations, service standards and techniques, guest relations and etiquette, upselling techniques
- possess the knowledge and ability to perform a variety of front office and related positions in response to business needs
- ability to compose and express thoughts concisely to ensure effective communication
- ability and flexibility to work long hours on a regular basis and as business conditions demand
- ability to manage multiple activities often in stressful situations with time constraints
- ability to use time management skills to effectively get task accomplished
- ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems
Job Duties
- ensures reservations are taken correctly and courteously
- represent hotel in a professional and courteous manner, check guests in and out in a timely and efficient manner
- must be proficient in computer operating system
- available at all times to deal with guest issues in a professional manner
- notify General Manager or equivalent immediately of any guest, employee, or cash concerns
- provide guidance to property staff as needed
- ensure compliance of safety and security standards
Job Criteria
Experience
No experience required
Job Location
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