Guest Services Representative

Cooley is a prestigious international law firm recognized for its commitment to excellence and innovation in legal services. The firm prides itself on fostering a professional and collaborative work environment that prioritizes client satisfaction and operational efficiency. Cooley's Facilities/Office Services Team plays a critical role in supporting the firm's daily functions by ensuring exceptional service for clients, attorneys, business professionals, and visitors. As a firm deeply invested in creating positive workplace experiences, Cooley offers a competitive compensation package and comprehensive employee benefits, emphasizing fair and equitable employment practices.

The Guest Services Representative position at Cooley holds a vital role within the Facilities/Office Services Team. This role is instrumental in establishing and maintaining effective working relationships, providing outstanding customer service to all clients, visitors, and internal employees. The responsibilities encompass greeting guests with enthusiasm and professionalism, coordinating meeting logistics such as space reservations, catering, and AV/technology needs, and acting as a seamless point of contact between multiple departments including Operations and Technology. Additionally, the Guest Services Representative supports office administrative duties, maintains building security protocols, manages visitor registrations, and assists with emergency preparedness activities.

The position requires a high level of organization and communication skills, coupled with the ability to solve operational challenges effortlessly. This role is essential for creating a welcoming and secure environment at the firm’s offices, embodying the professional and courteous standards Cooley upholds. The work schedule is full-time at 40 hours per week, with an hourly pay range between $30.00 and $36.00, translating to an annual salary of approximately $62,400 to $74,880, depending on experience and location.

As part of the job, the Guest Services Representative leverages technology platforms like Zoom and iManage for meeting coordination and visitor management. They also assist with various facility maintenance tasks in collaboration with the on-site property manager, ensuring the workspace remains safe, orderly, and fully functional. The role demands attentiveness to details such as maintaining office floor plans, processing vendor invoices, coordinating office supplies ordering, and supporting internal communication initiatives like managing the local office webpage and distributing visitor emails.

Cooley actively encourages the development of its staff by providing access to an array of benefits, including medical and dental coverage, paid time off, and parental support benefits. The firm nurtures a culture where employees are respected, valued, and empowered to provide exemplary service to clients while promoting a positive and efficient office environment. This opportunity is ideal for candidates with excellent interpersonal skills who are detail-oriented, adaptable, and eager to contribute to a dynamic team dedicated to operational excellence and client service.