Guest Services Representative

The company is a vibrant hospitality establishment located at 9321 Everhart Rd, Riverview, Florida 33578. Known for its passionate and customer-focused approach, the company deeply believes in delivering excellent service to its guests while creating a supportive and engaging work environment for its employees. With a strong commitment to maintaining high service standards and ensuring an enjoyable experience for every guest, this company has established itself as a notable presence in the Riverview area. Dedicated to both guest satisfaction and operational excellence, it strives to uphold values of professionalism, courtesy, and efficiency in all aspects of its service.

The role being offered is that of a Guest Services Representative, a crucial position within the front office operations. This role requires a dynamic individual who can efficiently, courteously, and professionally assist guests in all front office related functions. The Guest Services Representative acts as the face of the hotel, ensuring that guests receive timely and high-quality services during check-in and check-out as well as throughout their stay. This position demands proficiency in computer operating systems to handle reservations and administrative tasks effectively.

In addition to typical guest interaction duties, the Guest Services Representative is responsible for maintaining safety and security standards, handling guest issues with professionalism, and providing guidance to property staff. When the General Manager is not present, this role covers all aspects of the front office, including managing bank deposits and reporting to the Regional Operations Manager. This requires the ability to make quick decisions, manage multiple priorities under pressure, and maintain a clean and organized work environment.

This position requires flexibility to work long hours and the ability to manage stressful situations with time constraints, showcasing strong time management and problem-solving skills. The role also involves occasional travel within the market area and requires physical stamina to stand for extended periods, move moderately heavy items, and use office productivity machinery. The company supports its employees with thorough training programs, a supportive team, and a range of comprehensive employee benefits such as health, dental, vision, life and disability insurance, 401k with company match, paid time off, and weekly payroll.

Overall, this opportunity is ideal for someone with a strong sense of responsibility, excellent communication skills, and a passion for the hospitality industry who wants to grow their career in a rewarding, customer-centric environment.