Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Dental Insurance
Health Insurance
Disability insurance
401(k) matching
Paid Time Off
Vision Insurance
Life insurance
Job Description
The hiring company operates within the hospitality industry, providing lodging and guest services at a conveniently located property situated at 2221 South Broadway West, Edmond, Oklahoma 73013. This establishment prides itself on fostering a workplace environment where employees truly believe in and are passionate about the work they do, continuously maintaining a strong focus on delivering exceptional customer service. The company values team collaboration and is committed to supporting its staff with easy-to-follow training programs and a supportive onboarding experience.
The Guest Services Representative (GSR) role is a critical front office position at this property, designed to ensure the smooth operation of front desk activities in the absence of the General Manager. This role demands professionalism, courtesy, and efficiency in all interactions with guests, responding to their needs and concerns with a proactive and solution-oriented approach. The GSR is expected to manage reservations accurately and courteously, represent the hotel positively during guest check-in and check-out processes, and maintain the property's high standards of cleanliness and hospitality.
Beyond guest interactions, this role entails managing multiple duties such as monitoring safety and security protocols to ensure compliance, overseeing cash deposits, and acting as a liaison to the Regional Operations Manager when the General Manager is unavailable. The ideal candidate must be proficient with computer operating systems and standards, capable of handling administrative tasks such as calculating revenue metrics and balancing the cash bank, and possess strong communication skills to effectively solve problems and coordinate with property staff and vendors.
Physical requirements include the ability to stand for extended periods, perform light lifting, and tolerate the varied indoor and outdoor conditions related to the property’s environment. This position offers full-time employment opportunities, which include comprehensive benefits like health, dental, vision, life, and disability insurance, along with 401k plans featuring company matching and paid time off. Payroll is processed on a weekly basis, providing a reliable and consistent income stream.
Overall, the Guest Services Representative is an essential contributor to maintaining the hotel's operational excellence, guest satisfaction, and safety standards, supporting both the guests’ experiences and the internal team dynamics. This role welcomes individuals who are flexible, capable of multitasking in high-pressure situations, and eager to contribute to a positive and professional hotel environment.
The Guest Services Representative (GSR) role is a critical front office position at this property, designed to ensure the smooth operation of front desk activities in the absence of the General Manager. This role demands professionalism, courtesy, and efficiency in all interactions with guests, responding to their needs and concerns with a proactive and solution-oriented approach. The GSR is expected to manage reservations accurately and courteously, represent the hotel positively during guest check-in and check-out processes, and maintain the property's high standards of cleanliness and hospitality.
Beyond guest interactions, this role entails managing multiple duties such as monitoring safety and security protocols to ensure compliance, overseeing cash deposits, and acting as a liaison to the Regional Operations Manager when the General Manager is unavailable. The ideal candidate must be proficient with computer operating systems and standards, capable of handling administrative tasks such as calculating revenue metrics and balancing the cash bank, and possess strong communication skills to effectively solve problems and coordinate with property staff and vendors.
Physical requirements include the ability to stand for extended periods, perform light lifting, and tolerate the varied indoor and outdoor conditions related to the property’s environment. This position offers full-time employment opportunities, which include comprehensive benefits like health, dental, vision, life, and disability insurance, along with 401k plans featuring company matching and paid time off. Payroll is processed on a weekly basis, providing a reliable and consistent income stream.
Overall, the Guest Services Representative is an essential contributor to maintaining the hotel's operational excellence, guest satisfaction, and safety standards, supporting both the guests’ experiences and the internal team dynamics. This role welcomes individuals who are flexible, capable of multitasking in high-pressure situations, and eager to contribute to a positive and professional hotel environment.
Job Requirements
- Possess a valid driver’s license, current auto insurance and a functioning automobile
- Ability to read, understand, interpret information found in a variety of reports and other internal hotel information
- Read, speak, write and understand the English language to interact with guests, staff, handle administrative duties
- Sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage and count and balance a cash bank
- General computer proficiency
- Ability to compose and express thoughts concisely
- Ability and flexibility to work long hours on a regular basis and as business conditions demand
- Ability to manage multiple activities often in stressful situations with time constraints
- Ability to use time management skills to effectively get task accomplished
- Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems
Job Qualifications
- Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, upselling techniques
- Possess the knowledge and ability to perform a variety of front office and related positions in response to business needs
- Ability to compose and express thoughts concisely to ensure effective communication
- Ability and flexibility to work long hours on a regular basis and as business conditions demand
- Ability to manage multiple activities often in stressful situations with time constraints
- Ability to use time management skills to effectively get task accomplished
- Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems
- General computer proficiency
Job Duties
- Ensures reservations are taken correctly and courteously
- Represent hotel in a professional and courteous manner, check guests in and out in a timely and efficient manner
- Must be proficient in computer operating system
- Available at all times to deal with guest issues in a professional manner
- Notify General Manager or equivalent immediately of any guest, employee, or cash concerns
- Provide guidance to property staff as needed
- Ensure compliance of safety and security standards
- Reports to Regional Operations Manager in General Manager’s absence
- Responsible for bank deposits in General Manager’s absence
- Identify and follow up on life/safety issues and inspection issues
- Notify General Manager or equivalent immediately of any safety and/or security violations of policy
- Leave all desk and office areas in a clean and neat manner
- Take responsibility for ensuring that property is always clean and free of any trash and debris
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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