Guest Services Representative

Gulf Coast Medical Center, located at 13681 Doctor's Way, Fort Myers, FL 33912, is a premier healthcare provider committed to delivering high-quality medical services to the community it serves. As a part of the Lee Memorial Health System, the Medical Center prides itself on its patient-centered approach and dedication to ensuring a positive experience for every individual who walks through its doors. The facility offers a comprehensive range of healthcare services, staffed by compassionate professionals who prioritize patient wellness and community health. Known for its state-of-the-art medical technology and a strong team-oriented culture, Gulf Coast Medical Center continually strives to meet the evolving needs of patients while fostering an environment of respect and care.

We are currently seeking a part-time Guest Services Representative to join our Customer Service Department. This role is integral in maintaining the hospital's high standards of service excellence by ensuring that all guests, including patients, family members, friends, vendors, and staff, receive accurate and timely information with a friendly and professional demeanor. The position involves various responsibilities such as acting as a concierge, managing flower delivery services, and overseeing Fast Pass screenings at Guest Services desks, which may be stationed at surgical waiting areas and information desks throughout the Lee Memorial Health System. The Guest Services Representative plays a pivotal role in creating a welcoming atmosphere by nurturing volunteer relationships and coordinating volunteer and concierge resources efficiently. Adequate coverage must be maintained for all shifts, and the representative is responsible for communicating system, campus, and community updates to volunteers and staff effectively. This role requires excellent communication skills, a customer-focused attitude, and the ability to use basic office software and equipment. This position offers a competitive compensation ranging from $20.00 to $23.50 per hour and operates during Shift 1 from 11:30 AM to 8:00 PM, making it a great opportunity for individuals seeking to contribute to healthcare customer service in a dynamic and supportive environment.