Job Overview
Employment Type
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Job Description
Legends Global is a collaborative powerhouse formed by the union of two leading companies in sports, entertainment, and live events: Legends and ASM Global. This partnership combines extensive expertise and global reach to deliver complete solutions across venue operations and revenue generation for some of the world’s most iconic venues and brands. Legends contributes a data-driven, comprehensive approach that spans planning, sales, partnerships, hospitality, and merchandise, working closely with elite clients to provide unforgettable experiences. ASM Global stands as the world leader in venue management and live event production, managing over 400 arenas, stadiums, convention centers, exhibition halls, and performing arts venues worldwide. Together, the combined entity is visionary in transforming the landscape of live entertainment by ensuring efficient operations, guest satisfaction, and innovative service delivery.
The company prides itself on fostering an inclusive and innovative workplace where diversity is a strength that drives effective solutions benefiting team members, guests, and partners alike. Upholding core values of respect, integrity, and accountability, Legends Global crafts an environment where every individual has the opportunity to thrive and contribute to the mission. As a forward-thinking enterprise, Legends Global is deeply committed to creating experiences that leave a lasting impression and to maintaining a safe, welcoming atmosphere at all hosted events.
The Guest Services Representative role at Legends Global is pivotal in shaping the first impression and overall experience of guests attending events at managed venues such as Desert Diamond Arena. Serving as the initial point of contact, this position involves greeting guests, managing ticket scanning operations, overseeing elevator and escalator use, and guiding attendees to their seats and amenities such as restrooms, concessions, first aid stations, and other event-related areas. Guest Services Representatives are entrusted with maintaining a fun, friendly, and safe environment, ensuring compliance with venue policies and guest codes of conduct. The role demands a proactive, courteous approach to addressing guest inquiries, managing complaints, and facilitating a smooth event experience. The position is known for requiring excellent communication skills, a positive attitude, and the ability to work harmoniously with team members and diverse guest populations. This job is ideal for individuals who thrive in dynamic, people-oriented settings and enjoy being essential contributors to high-energy live entertainment events. The employment type is likely part-time or event-based, with shifts primarily during nights, weekends, and holidays. Specific benefits and salary ranges reflect the venue's standards and the company's commitment to employee wellbeing. Joining Legends Global means becoming part of a community dedicated to making every live event legendary, one guest experience at a time.
The company prides itself on fostering an inclusive and innovative workplace where diversity is a strength that drives effective solutions benefiting team members, guests, and partners alike. Upholding core values of respect, integrity, and accountability, Legends Global crafts an environment where every individual has the opportunity to thrive and contribute to the mission. As a forward-thinking enterprise, Legends Global is deeply committed to creating experiences that leave a lasting impression and to maintaining a safe, welcoming atmosphere at all hosted events.
The Guest Services Representative role at Legends Global is pivotal in shaping the first impression and overall experience of guests attending events at managed venues such as Desert Diamond Arena. Serving as the initial point of contact, this position involves greeting guests, managing ticket scanning operations, overseeing elevator and escalator use, and guiding attendees to their seats and amenities such as restrooms, concessions, first aid stations, and other event-related areas. Guest Services Representatives are entrusted with maintaining a fun, friendly, and safe environment, ensuring compliance with venue policies and guest codes of conduct. The role demands a proactive, courteous approach to addressing guest inquiries, managing complaints, and facilitating a smooth event experience. The position is known for requiring excellent communication skills, a positive attitude, and the ability to work harmoniously with team members and diverse guest populations. This job is ideal for individuals who thrive in dynamic, people-oriented settings and enjoy being essential contributors to high-energy live entertainment events. The employment type is likely part-time or event-based, with shifts primarily during nights, weekends, and holidays. Specific benefits and salary ranges reflect the venue's standards and the company's commitment to employee wellbeing. Joining Legends Global means becoming part of a community dedicated to making every live event legendary, one guest experience at a time.
Job Requirements
- High school diploma or equivalent
- At least 18 years of age
- One (1) year prior customer service experience, preferably in a sports or entertainment venue environment
- Must have reliable transportation to and from the facilities for scheduled shifts
- Friendly, outgoing personality
- Ability to operate radio devices
- Reliable, punctual, and regular attendance
- Good communication skills
- Ability to take direction well and work well with others
- Availability to work nights, weekends and holidays
- Availability to work 50 percent of booked event per month
Job Qualifications
- High school diploma or equivalent
- At least 18 years of age
- One (1) year prior customer service experience, preferably in a sports or entertainment venue environment
- Reliable, punctual, and regular attendance with good communication skills
- Must have reliable transportation to and from the facilities for scheduled shifts
- Friendly, outgoing personality
- Ability to take direction well and work well with others
- Must be able to operate radio devices
- Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure
- Use excellent customer service skills and positive attitude when interacting with guests, vendors, and employees
- Complete all assigned tasks within the guidelines and deadlines set by Guest Services Managers and Supervisors
- Effectively and calmly interact with angry or emotional guests and employees
- Ability to memorize, recollect, retrieve, and recite relevant information
- Ability to follow standard operating procedures, and maintain company confidentiality
- Availability to work nights, weekends and holidays as needed
- Availability to work 50 percent of booked event per month
Job Duties
- Responsible for scanning tickets and ensuring all guests have a proper ticket credential
- Provide guests with friendly and accurate directions
- Check tickets for guests attempting to access their section and assist them in locating their seat
- Responsible for maintaining a fun, friendly, and safe environment in assigned sections
- Responsible for keeping aisles, stairs and the concourse clear of safety hazards
- Respond to guest complaints, questions, information requests and comments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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