Guest Services Representative

The Langley Inn, located on Langley Air Force Base in Virginia, is a government-operated lodging facility serving military personnel, their families, and authorized guests. The Inn is part of the Morale, Welfare, and Recreation (MWR) activities for the Air Force and Space Force, providing comfortable and secure accommodations on the base. It supports lodging operations with a strong focus on customer service, operational efficiency, and adherence to military standards and protocols. As a government facility, the Langley Inn plays a vital role in enhancing the quality of life for service members by offering reliable lodging services in a professional environment.

This position is a flexible, permanent, intermittent role with no guaranteed weekly hours but with the potential to be scheduled for up to 40 hours per week. The hourly salary is set at $15 per hour, according to the NF-1 pay scale and grade, which is standard for miscellaneous clerk and assistant roles within the federal service. The position is open to U.S. citizens, nationals, or those who owe allegiance to the U.S., and candidates must meet specific conditions such as being at least 21 years old, passing a background check, and having a valid state driver's license.

The primary purpose of this role is to provide front desk and guest services support for lodging operations at the Langley Inn. This involves welcoming guests, managing room reservations, handling check-ins and check-outs, processing payments, maintaining accurate records, and ensuring compliance with government lodging regulations. The successful candidate will be expected to maintain a professional demeanor, ensure the security and privacy of guests, and contribute to a positive and efficient guest experience.

The responsibilities include receiving and confirming room reservations through various communication channels, registering guests, issuing room keys, and occasionally escorting guests to their rooms. The role also involves financial duties such as calculating charges, posting transactions, balancing accounts, and preparing cashier reports. Additionally, the employee will manage sundry sales, maintain cleanliness in the front desk and lobby areas, ensure accurate updates to housekeeping status, and report maintenance issues promptly.

This position requires flexibility to work shift hours, including evenings, weekends, holidays, and special situations, to provide consistent front desk coverage. The ability to operate government vehicles is also required to support various operational needs. Candidates must be capable of handling multiple tasks simultaneously while providing quality customer service and resolving common arithmetic problems, including making change for payments.

The Langley Inn offers a unique opportunity to work within a federally recognized, nonappropriated fund activity that supports military communities. Working in this environment provides exposure to government operations and the chance to contribute directly to the morale and welfare of service members and their families. It is ideal for individuals who are organized, detail-oriented, customer-focused, and capable of working independently and as part of a team in a dynamic setting.