Guest Services Representative

Franciscan Health Lafayette East Campus, located at 1701 S Creasy Ln, Lafayette, Indiana, is part of Franciscan Health, one of the largest Catholic health care systems in the Midwest with 12 ministries and multiple access points across Indiana and Illinois. This health care institution is committed to providing compassionate, comprehensive care to its patients and the communities it serves, embodying core values such as Respect for Life, Compassionate Concern, and Joyful Service. The Lafayette East Campus operates as a vital part of this health system and focuses on delivering quality health care services with a patient-centered approach.

The role of a Guest Services Representative at Franciscan Health Lafayette East Campus is critical in enhancing the patient and visitor experience within the hospital setting. This position is designed to offer proactive service, hospitality, and essential information to patients, family members, and visitors. The Guest Services Representative is responsible for assisting with way-finding, helping locate resources within the hospital, and supporting staff by addressing the needs of the hospital community. The role includes conducting rounds in various hospital areas such as waiting rooms, inpatient rooms, the Emergency Department, Outpatient, and Surgery areas to identify needs and resolve complaints effectively.

The position emphasizes not only excellent customer service but also embodies the hospital’s values of respect, compassion, and joyful service. It requires a candidate capable of maintaining a calm and courteous demeanor, even when dealing with difficult or upset visitors, and someone who can act as a liaison between patients, families, and hospital departments to ensure concerns are addressed. Working as a Guest Services Representative provides an excellent opportunity to build strong customer service and leadership skills in a dynamic health care environment.

This role demands flexibility, as it requires availability during evenings, weekends, and at least two holidays per year. The representative also monitors inventory for department supplies and equipment, places orders as necessary, and oversees the work of volunteers by providing ongoing guidance and training to maintain high service quality. Communication skills, adaptability, attention to detail, and teamwork are key attributes for success in this role.

Franciscan Health Lafayette East Campus values equal employment opportunities and is committed to inclusive hiring practices. The organization also offers comprehensive benefits to eligible employees, supporting their well-being and professional development. If you are dedicated to delivering compassionate support and thrive in a healthcare environment where your efforts directly enhance patient and visitor experiences, this Guest Services Representative role provides a rewarding career path within a renowned Catholic health system.