Guest Services Representative

Hendrick Lexus Northlake is a premier automotive dealership located at 10830 Northlake Auto Plaza Boulevard in Charlotte, North Carolina. As part of the renowned Hendrick Automotive Group, this dealership is committed to delivering outstanding customer service and providing high-quality Lexus vehicles to its clientele. The dealership prides itself on fostering a welcoming and professional environment where customers feel valued from the moment they arrive. With a strong focus on integrity, teamwork, and customer satisfaction, Hendrick Lexus Northlake represents a top choice for automotive buyers in the region. Hendrick Automotive Group is well-known for its commitment to community values, diversity, and continuous improvement, which are deeply embedded in the company culture.

The position available at Hendrick Lexus Northlake is for a Guest Services Coordinator. This role is crucial in ensuring a friendly and receptive atmosphere for all guests visiting the dealership. The Guest Services Coordinator acts as the initial point of contact for customers by managing phone communications, directing inquiries appropriately, and providing administrative support for the sales department. Key responsibilities include maintaining accurate records of customer traffic, managing various logs related to loaner agreements, dealer plates, and gas cards, as well as producing daily sales performance reports. The position does not have direct supervisory responsibilities but requires a high level of organizational skills, excellent interpersonal communication, and a commitment to providing a positive guest experience.

This role involves performing opening and closing procedures for guest services, handling incoming phone calls professionally, and ensuring that customers are guided effectively to the relevant departments or personnel. The coordinator also plays an active role in maintaining a clean and comfortable showroom environment, offering refreshments to guests, and supporting team members through training and communication. The position requires someone who can maintain Customer Satisfaction Index scores at or above company standards while adhering strictly to company policies and safety regulations.

To succeed in this role, candidates should have up to three years of customer service experience and possess intermediate skills in Microsoft Office, alongside an aptitude for learning dealership management software and web-based operational tools. The job demands regular attendance with flexibility for evening shifts, weekends, and holidays, reflecting the dynamic nature of the automotive sales environment. Physically, the role requires the ability to engage actively with customers and team members via walking, standing, and manual tasks throughout the workday.

Hendrick Lexus Northlake embraces core values such as servant leadership, teamwork through trust and respect, integrity, commitment to customer enthusiasm, passion for winning, accountability, and continuous improvement. These values guide daily operations and encourage every team member to contribute positively toward the dealership's success. This position offers a unique opportunity to be part of a highly respected automotive group known for excellence in customer service and employee development. Hendrick is an equal opportunity employer that encourages minorities, women, veterans, and individuals with disabilities to apply. The Guest Services Coordinator role is integral to maintaining the high standards and reputation of Hendrick Lexus Northlake while supporting a collaborative and inclusive work environment.