GUEST SERVICES REPRESENTATIVE

Marine Corps Community Services (MCCS) is a dynamic organization dedicated to supporting the well-being and quality of life for Marines, Sailors, their families, and civilian employees. MCCS provides a broad spectrum of essential services and support that enhance the Marine Corps community's daily life, including hospitality, recreational, educational, and professional development programs. Situated at the New River Bachelor Officers' Quarters (BOQ), MCCS Hospitality Services offers exceptional lodging and customer service experiences that uphold the highest standards of hospitality and care. MCCS emphasizes meaningful connections, personal growth, and creating lifelong relationships through a positive and inclusive work environment. The organization champions career development opportunities, providing employees with the tools and training necessary to advance professionally within a respected military support framework. MCCS also offers competitive benefits such as a 401(k) Flex Savings Plan through Fidelity, tax-free shopping, access to exclusive recreational facilities like gyms, movie theaters, bowling centers, pools, golf courses, auto skills centers, outdoor recreation spaces, and training programs to help employees build new skills. This promotes a healthy work-life balance and personal enrichment alongside career growth.

The role of the Front Desk Clerk at MCCS Hospitality Services, located in the New River BOQ, is crucial to ensuring guests receive outstanding service and accommodations. This position acts as the central liaison between registered guests and lodging personnel, maintaining seamless communication and guest satisfaction from check-in to check-out. The Front Desk Clerk is responsible for registering guests, assigning rooms, issuing room keys, and escorting guests to their rooms when necessary, as well as managing room reservations using a state-of-the-art computerized reservation system. Financial duties include calculating and posting charges to guest accounts, reconciling totals, and presenting departure statements while collecting payments. The clerk also maintains meticulous housekeeping reports, records occupancy statuses, and manages the change fund. They may sell convenience items and lodging equipment such as cots, cribs, linens, and video equipment, providing comprehensive service to guests.

The position requires excellent customer service skills and the ability to interact professionally with personnel of all ranks, ensuring proper protocol is followed. The Front Desk Clerk is also responsible for reporting maintenance issues and collaborating with housekeeping and maintenance teams to keep rooms in optimal condition. This role can involve physically demanding tasks, requiring the incumbent to lift and carry objects weighing up to 45 pounds independently and heavier objects with assistance. It is designated as a "Mission Essential" position, meaning the employee must be available to work during severe weather or emergency situations to support critical mission operations. This role is ideal for individuals with prior clerical or customer service experience, preferably in hotel, resort, or temporary lodging environments, looking to contribute to a high-performing team dedicated to serving those who serve. MCCS supports career advancement and professional growth, making this an excellent opportunity for those passionate about hospitality and military community service environments.