Guest Services Representative

Cincinnati Children’s is a premier pediatric hospital dedicated to improving children’s health through a comprehensive team approach that emphasizes patient and family-centered care as well as groundbreaking research and scientific discovery. Consistently recognized by U.S. News & World Report as one of the top 10 children’s hospitals nationally for over 15 years and among the top three for National Institutes of Health funding, Cincinnati Children’s embodies a rich tradition of excellence and innovation. The organization takes pride in being named one of America’s Best Large Employers and Best Employers for New Graduates in 2025, and is lauded for its innovative culture and commitment to diversity, with notable accolades such as Magnet designation by the American Nurses Credentialing Center and recognition as a leading disability employer. At Cincinnati Children’s, the fusion of cutting-edge technology and compassionate care serves as a cornerstone in delivering superior pediatric services, fostering an environment that values innovation and the responsible application of artificial intelligence to enhance outcomes and work processes.

The role in question is a full-time, evening shift position within the Guest Services department at the Burnet Campus. With a schedule from 12:30 PM to 9:00 PM and an expected starting pay range between $16.50 and $19.80 per hour, this role offers an opportunity for individuals passionate about delivering outstanding customer care in a dynamic healthcare setting. This position centers on providing frontline support to patients, families, staff, and external partners, ensuring every visitor’s experience is welcoming, seamless, and informed. Responsibilities include managing phone communications with professionalism and efficiency, offering clear and positive guidance about hospital policies and services, and actively responding to visitors’ needs and inquiries with empathy and accuracy. Individuals in this role will be key facilitators in visitor management, including enforcing visitor policies with respect and discretion, distributing access credentials, and educating staff about visitor protocols. Problem-solving skills are essential to investigate and resolve guest issues promptly, all while communicating clearly across various mediums. This position requires adaptability and a positive disposition to navigate and diffuse challenging situations, ensuring the highest standards of guest satisfaction. Candidates will also have the chance to act as departmental resources or mentors to others, contributing to a supportive and knowledgeable team environment. This role demands excellent interpersonal and communication skills and a commitment to upholding the hospital’s values and service excellence standards. Overall, the Guest Services role at Cincinnati Children’s is an integral part of creating a safe, supportive, and welcoming environment that aligns with the institution’s mission to improve children’s health for the families and communities it serves.