Guest Services Representative

InTown Suites is a well-known hospitality company that prides itself on delivering exceptional service and comfort to its guests. Located at 11551 Green Springs Road, North Chesterfield, Virginia 23235, the establishment is dedicated to creating a welcoming environment where guests feel valued and cared for. The company operates extended stay hotels that focus on combining affordability with quality accommodations, positioning itself as a go-to option for travelers seeking convenience and comfort during their stay. With a commitment to passion and customer focus, InTown Suites fosters a workplace culture where employees truly believe in what they do, offering an engaging and supportive atmosphere that encourages professional growth and team collaboration.

The role of Guest Services Representative at InTown Suites is essential for upholding the company’s reputation for excellent guest service. This full-time position requires a proactive individual who is comfortable managing front office operations in the absence of the General Manager. The Guest Services Representative serves as the face of the hotel, greeting guests warmly, managing reservations efficiently, and ensuring that all front office functions run smoothly. This role demands strong communication skills, attention to detail, and the ability to handle multiple responsibilities simultaneously in often fast-paced and dynamic environments.

A significant part of the Guest Services Representative’s duties includes overseeing both guest and staff needs, responding promptly to any issues, and maintaining the property’s cleanliness and safety standards. This position also involves guiding property staff when necessary, ensuring compliance with safety and security regulations, managing bank deposits in the General Manager’s absence, and reporting any critical concerns to upper management. Proficiency in computer operating systems and administrative tasks is a must, as is the ability to perform under pressure while maintaining a courteous and professional demeanor.

InTown Suites values candidates who possess thorough knowledge of front office operations, guest relations etiquette, and upselling techniques to enhance guest experiences and promote service excellence. The ideal candidate must be flexible, willing to work long hours when needed, and capable of making effective judgments to resolve operational and guest-related challenges. This position also requires physical stamina, including the ability to stand for extended periods, perform light lifting, and work in both indoor and occasionally outdoor environments.

In addition to a fulfilling and challenging work environment, InTown Suites offers its employees several benefits, including health, dental, vision, life, and disability insurance for full-time staff. The company also provides a 401k plan with a company match, paid time off, weekly payroll, and a supportive training program to ensure smooth onboarding and ongoing professional development. This comprehensive benefits package highlights InTown Suites’ dedication to employee well-being and job satisfaction.

Joining InTown Suites as a Guest Services Representative means becoming part of a team that values respect, integrity, and a genuine passion for hospitality. This role provides a unique opportunity to develop a career in the hotel industry with a company that supports its employees through continuous training and career advancement paths. If you are motivated by service excellence, enjoy interacting with people, and have the operational skills required to manage front office duties effectively, InTown Suites welcomes your application for this rewarding position.